Assistant Director of Program Quality Assurance

  • Permanent
  • Anywhere

Website Good Shepherd Services

Good Shepherd Services

Company : Good Shepherd Services

Country: United States

Location : Bronx, New York

Post: Sun, 19 Sep 2021 16:40:15 GMT

Expires: Sun, 17 Oct 2021 23:59:59 GMT

Apply Job : Apply Online

—————————— Job Description ——————————

About Us:


Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 


NOTE: As a NYC contracted agency all positions at Good Shepherd Services fall under the NYC vaccine/testing mandate. All employees, volunteers and interns must show proof of vaccination or submit to weekly COVID-19 testing.  


If working in a NYC DOE partner program, proof of vaccination is mandatory.




Good Shepherd Services is seeking a results-driven, energetic, and compassionate team player who will exercise bold leadership as the Assistant Director of Program Quality Assurance for Family and Treatment Foster Care Programs (T/FFC). In the context of youth-centered, family-focused practice to promote safety, permanency and well-being, the Assistant Director will work alongside program leadership, including directors and supervisors, to monitor and assess program strengths and opportunities. Liaise and collaborate with relevant support departments including Govt Contracts, Medicaid compliance, Program Evaluation and Planning and other programs within Foster Care Juvenile Justice and Supportive Housing Division.

The Assistant Director will develop and apply strategies and bring innovation to assure program performance measures are met, elevating best practices with the programs. The Assistant Director of Program Quality Assurance will ensure services and documentation are being fulfilled and consistent with Good Shepherd Services’ philosophy, approach and within city and state mandates.


Reports To: Program Director of Model Fidelity


Program: Family and Treatment Foster Care


Location: 7 W. Burnside Ave, Bronx NY



Oversee and monitor the execution of program plans as developed in collaboration with PEP

Continually evaluate organizational needs including periodic review of program policies, procedures and practices and assure program manuals are up-to-date with city and state regulatory mandates and administrative directives. 

Track and oversee proper documentation of incidents and AWOCs. Monitor the quality and integrity of incident reporting and AWOC procedures and process.

Oversee, track and respond to OCFS and Shared Response significant incidents and investigations in collaboration with program leadership and support departments.

Collaborate with PEP, Compliance & Risk Management, & GAP to draft corrective action plans and develop quality assurance measures in response to city and state regulatory agencies.

Coordinate with PEP and others to administer various surveys and assessments.

Provide leadership and guidance on operationalizing the implementation of Medicaid Managed Care as it pertains to Family and Treatment Foster Care programs. 

Collaborate with PEP to develop visual platforms to share data, best practice highlights and other information pertaining to program quality assurance.

Serve as point person for COA (Council on Accreditation) audits and develops and oversees policies and procedures between accreditation years.

Support and Coordinate the implementation of policies, procedures, and protocol through training and individualized assistance

Routinely monitor and prompt program staff in meeting compliance requirements

Takes on special projects.

Perform other duties as assigned.


Bachelor’s Degree required with substantial experience working in quality improvement, data, and child welfare regulations and service delivery; Master’s degree preferred.

Excellent interpersonal, communication and writing skills required.

Exceptional organizational skills with a key attention to detail required.

Must be a team player with strong people skills which promotes a collaborative work environment.

Must have a strong working knowledge of standards of practice within ACS and OCFS child welfare system.

Must have strong expertise in CNNX (Connections) and other industry supported tracking systems.

Strong computer proficiency.

Proficiency in managing multiple priorities and achieving project deadlines, while maintaining flexibility and

adjusting priorities as needed.

Must have a commitment to work from a trauma-informed, strength-based and youth and family development perspective.

Ability to use public transportation to travel throughout New York City.

Additional Information:
Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that . We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our and , and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.


Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

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