Website UnityPoint Health
Company : UnityPoint Health
The laboratory assistant plays an important role in the lab. The laboratory assistant is the face of the lab interacting with patients and nursing personnel. The laboratory assistant supports preanalytic and post analytic laboratory workflows. Responsibilities include two or more of the following: 1) registration; 2) registration/billing work queues; 3) inpatient, outpatient or outreach phlebotomy; 4) sample transport/processing/aliqouting/accessioning; or 5) CLIA waived testing.
Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
Exceptional Care Delivery
· Greets everyone with a pleasant and professional manner, using patient experience best practice guidelines (AIDET, 5/10 Rule and No-Point, etc).
· Identifies patients and samples using two patient identifiers, always labeling samples in the presence of the patient.
· May perform venous and capillary blood collections independently for patients of all ages within specified safety parameters, timelines and pace.
· Assists with sample transport, receiving, processing, aliqouting, accessioning and delivery of specimens to testing areas.
· May perform CLIA moderately waived testing in accordance with manufacturer specifications using good laboratory practice.
· Demonstrates knowledge of computer programs for patient identification, registration, registration work queues, order, and sample tracking.
· Utilizes supply items in a cost effective manner, recognizing when to reorder, and assisting with unpacking and/or restocking items.
· Achieves basic understanding of lab tests to answer patient questions in an easy to understand way.
· Prioritizes work in the best interest of the patient, sharing the work with team members.
· Assists with training new employees and students, being helpful and supportive in their teaching.
· Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
· Attends department huddles, staff meetings and other required training.
· Checks emails regularly for huddle minutes and important communications relevant to assignment.
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA, CAP and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities
· Leverage the skills and abilities of each person to enable great teams.
· Collaborate across departments, facilities, business units and regions.
· Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
· Connect with each person treating them with courtesy, compassion, empathy and respect
· Enthusiastically engage in our work.
· Accountable for our individual actions and our team performance.
· Responsible for solving problems regardless of the origin.
· Commit to the best outcomes and highest quality.
· Have a relentless focus on exceeding expectations.
· Believe in sharing our results, learning from our mistakes and celebrating our successes.
· Embrace and promote innovation and transformation.
· Create partnerships that improve care delivery in our communities.
· Have the courage to challenge the status quo.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
High School graduate or equivalent
One (1) year of clinical experience or demonstrated clinical efficiency.
Valid driver’s license when driving any vehicle for work-related reasons.
PBT (ASCP) certified or equivalent
MLA (ASCP) certified or equivalent
Writes, reads, comprehends and speaks fluent English.
Microsoft Office – basic computer skills.
Critical thinking skills using independent judgment in making decisions.
Use of usual and customary equipment used to perform essential functions of the position. Work may occasionally require travel. May drive a UPH vehicle, rental or own vehicle.
SCOPE: Position had supervisory responsibilities? Yes ? or No ? If yes, complete below.
Budget Control (Complete if position has budget responsibilities)
Annual Operating Budget (including payroll)
Other Scope Measurements
Pertinent to the position, such as number of beds, number of units/departments, number of employees leading, cases per month, etc.
(List any special mental and cognitive abilities required by the position in your specific environment)
· Must be able to communicate effectively with people of diverse professional, educational and lifestyle backgrounds
· The environment may cause high stress levels due to constant interruptions, high volume urgency of issues, and interactions with a wide variety of professionals and personalities
· Must be understanding and patient.
· Ability to work under time constraints
· Must be able to work independently and assume responsibility for timely completing of assigned functions
· Ability to understand and deal effectively with problems and opportunities
· Ability to maintain confidential information
· Exercises sound judgement, seeking advice when appropriate
(Check all that apply if essential to perform job)
? Talk/Hear (communicate, detect, converse with, discern, convey, express oneself, exchange information)
? See (defect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess)
? Stand or Sit (stationary position)
? Walk (move, traverse)
? Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position)
? Climb (stairs/ladders) or Balance (ascent/descent, work stop, traverse)
? Taste/Smell (detect, distinguish, determine)
(Check appropriate category to perform job)
? Level 1; Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
? Level 2; Light Work: Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires walking or standing to a significant degree, pushing or pulling arm or leg controls or maintaining a production rate pace. Light work requires physical exertion of forces greater than that of sedentary work.
? Level 3; Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
? Level 4; Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
? Level 5: Very Heavy Work: Exerting in excel of 100 pounds of forces occasionally, and/or in excess of 50 pounds of force constantly to move objects.
Hazards and Atmospheric Conditions
(check all that apply)
? Normal Office Surroundings
? Exposure to Fumes
? Mechanical Hazards
? Exposure to Dust
? Chemical Hazards
? Exposure to Extreme Temperatures
? Electrical Hazards
? Wet and/or Humid
? Radiant Energy Hazards
? Explosives Hazards
? Mists or Gases
? Burn Hazards
Precautions must be followed when working in any health care environment.
(Complete this OSHA section for clinical/patient related jobs)
? Category I: Duties performed routinely require exposure to blood, body fluid and tissue.
? Category II: Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
? Category III: Normal routine involves no exposure to blood, body fluid, or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.