Company : Biolife Plasma Services
Country: United States
Location : Pittsburgh, Pennsylvania
Post: Tue, 07 Nov 2023 01:13:30 GMT
Expires: Tue, 05 Dec 2023 23:59:59 GMT
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Job Description
*This position is eligible for a Sign on Bonus / Relocation
Job/Position: Center Supervisor – Technical Supervisor
BU/Organization: PDT Department: BioLife
Location: Other Plasma Collection Center Management Level: Lead Support/Tech V
Global Reporting 6 Line Managers Plasma Center Manager Level (CEO=1): Job/Position Title:
OBJECTIVES/PURPOSE (3-4 bullets)
Responsible for the general supervision of employees assigned to the production areas. Is able to perform all tech-
nical tasks required within the production areas. Provides assistance to management to achieve business goals.
All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
Operations Lead (70%)
o Ensures that all center employees comply with all federal, state, local and company-specific rules, reg-
ulations, and practices related to quality, to the safety of products, donors, and employees and to the
proper performance of day-to-day activities.
o Effectively schedules employee hours to meet the needs of the business.
o Understands Inventory Control and general accounting concepts to maintain good inventory practices
within the center.
o Effectively manages the production areas, motivates and encourages employees to meet their perfor-
mance goals, and comply with company quality standards and procedures.
o Addresses donor and employee concerns in a timely manner.
o Properly documents and counsels employees on non-conforming events, working with management to
determine root cause.
o Perform all non-core area tasks, and those limited to CS and above.
o Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and
Sample Processing areas.
People development (30%):
o Provides regular feedback to employees and management regarding center and employee perfor-
mance.
o Ensures that employees are committed to customer service expectations.
o Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business
goals. Communicates continuously and resolves conflicts proactively.
o Participates in the employment application pre-screening and interviewing process for center staff. o Initiates employee disciplinary action in accordance with company policies and procedures, as
necessary.
Page 1 of 3 Job Description/ Role Profile
Job Description / Role Profile
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
Good verbal communication and customer service skills.
Attention to detail and ability to work independently
Demonstrated technical competence
Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and
professional environment.
Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate rec-
ords.
Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
o Integrity
o Fairness
o Honesty
o Perserverance
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in deci- sion-making, complexity of decisions, impact of decisions, problem-soliving)
Refers to management team for escalated donor/employee concerns (internal)
Refers to Center Manager for guidance decisions (internal)
Advises and counsels hourly staff on operational, safety, and customer service concerns. (internal)
Interaction (The span and nature of ones engagement with others when performing ones job, internal and external relationships)
Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required.
Good verbal communication and customer service skills.
Ability to multi-task and work as a team player.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and
provide an exceptional customer experience.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural consid- erations)
Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
Production environment requiring the ability to walk and stand for the entire work shift.
Due to potential exposure to blood borne pathogens (risk level 1), 90% of production based work tasks
require pro-longed glove wear.
Page 2 of 3 Job Description/ Role Profile
Job Description / Role Profile
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
Essential:
Bachelor’s degree in medical technology or one of the biological, physical or chemical sciences. 6+ years’ experience in plasma or a clinical laboratory setting.
ADDITIONAL INFORMATION (Add any information legally required for your country here)
FLSA Classification (US) – Non-Exempt
Other duties and responsibilities as assigned.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA – PA – Pittsburgh – Braddock Ave
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time