QA Analyst – Mid

  • Permanent
  • Anywhere

Website HireTalent


Company : HireTalent

Country: United States

Location : Highlands Ranch, Colorado

Post: Fri, 09 Sep 2022 03:24:42 GMT

Expires: Fri, 07 Oct 2022 23:59:59 GMT

Apply Job : Apply Online

—————————— Job Description ——————————


Location: Highlands Ranch, CO

Duration: 4 months

The DPS Forward Systems Analyst will be part of our World Class Client-Facing Support Team and will be responsible for supporting our growing client base’s business and technical needs.

DPS Forward is a digital issuer processing platform that will provide our digital clients agility and operational excellence @ scale. It combines the best of proven DPS issuer processing capabilities with a new suite of REST APIs designed to integrate with modern, digital banking cores. The suite of APIs are designed to be consumed as fit-for-purpose building blocks from which to create unique card programs and payment solutions.

The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC ( Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24×7 environment.

Candidates must be able to work as part of a team with staff across multiple locations. They must also possess the ability to deliver results in a dynamic and ever-changing environment, utilizing excellent communication and time management skills.

Decision Making and Impact:

” Strong work ethic, with the ability to work in fast paced, team-oriented environment.

” Use sound judgment and good time management in prioritizing work to maintain all service level agreements and client perception during a crisis situation.

” Interact with the staff during a crisis to ensure that all objectives are met on time.

” Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.

” Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.

” Bridge our client between technical staff and management during an incident.

” Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.

” Own projects within the team and drive them to resolutions.

Organizational Scope:

” Work with little supervision and assist junior staff in day-to-day activities.

” Provide guidance and training to junior staff members.

” Review and identify areas for improvement within documented procedures and work with management to implement changes.

” Use sound judgment in evaluating unusual situations and determine the appropriate course of action.

Basic Qualifications:

” 4 or more years of work experience with a Bachelors degree or a more Advanced Degree, including a comprehensive understanding of the payment industry.

” High proficiency in Microsoft Office Suite

” Advanced experience with Linux/Unix

” Verbal/written communication skills as well as organizational skills

” Ability to prioritize a constantly changing workload

” Interpersonal skills and a desire to excel as part of a team

Preferred Qualifications:

” 4 or more years of work experience with a Bachelors degree or a more Advanced Degree, including a comprehensive understanding of the payment industry.

” ITIL Foundation Certificate is a plus

” Experience with ServiceNow, Netcool, or other industry-standard monitoring and ticketing tools

” Experience with troubleshooting with Perfmon, Grafana, or other performance monitoring tools

” Experience maintaining and troubleshooting mission-critical systems

” Experience Kubernetes container system is a plus

” Able to read various programing languages including but not limited to: JAVA, .NET and C#.

” Detailed understanding of network environments including security layers.

” Advanced experience working within distributed systems in multiple locations around the world.

” An understanding of applications and APIs workflows.

” An understanding of DB environments (MSSQL, MONGO ect)

To apply for this job please visit www.resume-library.com.