Website HireTalent
HireTalent
Company : HireTalent
Job Title: QA Analyst – Mid
Job Location: Miami, FL (Hybrid)
Job Duration: 12 Months
The main function of an account manager is to manage the operational service and support needs for *** member banks and associations in a help desk environment.
Education/Experience:
" High School Diploma or GED required
" 3-7 years financial services related experience required; credit/debit card experience preferred
Major Job Duties and Responsibilities:
" Providing information and direction for customers regarding ***Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
" Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
" Act as escalation point for clients/customers
" Approve the referral of unresolved customer grievances to designated departments for further investigation
" Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
" Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
" Solicit sale of new or additional services or products
" Report on help desk activities to executive level management
Skills:
" Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
" Strong ability to work independently and manage one s time (Required)
" Strong ability to accurately document and record customer/client information (Required)
" Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
" Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)