Research Specialist

Company : Republic National Distributing Company

Country: United States

Location : Atlanta, Georgia

Post: Sat, 30 Jul 2022 20:54:25 GMT

Expires: Sat, 27 Aug 2022 23:59:59 GMT

Apply Job : Apply Online

—————————— Job Description ——————————

Overview:
The Research Specialist will investigate/research and determine the final resolution of any situations in which RNDC and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.

Responsibilities:
Other duties may be assigned:

•Investigate/research anything not resolved in full and/or any situation in which RNDC and customer books do not align [this includes inputs from automated system, account receivable/collections specialist, and/or customer]

•Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets

•Reconcile post payment issues

•Provide results of inquiry back to initiating agents; include/copy sales team if request originates from customers

•Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)

•Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.

Qualifications:
Internet Software – Browsers and search engines
Spreadsheet Software – Microsoft products
Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software

Republic National Distributing Company is an Equal Opportunity employer.