Website SGS
SGS
Company : SGS
Job Description
Summary
Responsible for drafting written customer test reports based on testing performed in a CRS laboratory. Also for quality control activity for the chemistry laboratory. This position also executes projects for key-account clients to generate the customized format of reports.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works under limited or no supervision to perform the following job functions, generally:
Prepare written reports for customers utilizing data from testing according to procedure, paying specific attention to detail regarding purchase order, quotations, and customer exceptions.
Transpose numbers and words from various formats and compile a word document report along with adding test requirements.
Create formats and document templates
Complete all reports prior to date due so that sufficient time is given for report review.
Organize incoming projects by date due and severity based on duration.
Read and interpret documents such as test procedures, literature references, safety rules, operation and maintenance instructions and manuals.
Write reports in conventional, professional and scientific manner in preparing routine reports and correspondence.
Speak effectively to customers or employees of the organization
Periodic analysis of known standards and/or samples relative to various areas of testing are employed both as a means of method validation and analytical proficiency.
May act as Team Lead and be responsible for reviewing written customer test reports drafted by the team of report writers in a CRS laboratory
Adheres to internal standards, policies and procedures.
Handle customers (internal and external) complaint if necessary
Monitor the quality of the test done provided by the operation team
Involve in quality control activity for different test assigned by the supervisor
Performs other duties as assigned.