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BALLY’S COORD QUALITY ASSURANCE HKPG

  • Anywhere

Company :
Caesars Entertainment

Location :
Atlantic City, New Jersey

Expiry Date :
Mon, 07 Dec 2020 23:59:59 GMT

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Description :
BALLY’S COORD QUALITY ASSURANCE-HKPG N5 KEY JOB FUNCTIONS: * Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity * Assists in departmental training * Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups * Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure * Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded * Prepares all VIP rooms, ensuring that any special requests/amenities are ready * Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction * Ensures fair treatment according to company policy and relevant collective bargaining agreement * Oversees and expedites special requests from the Front Desk * Follows up on work orders to ensure prompt resolution of any reported deficiencies * Oversees the Preventive Maintenance Program in assigned area * Monitors daily job performance of Guest Room Attendants and House Persons * Ensures all Housekeeping areas are clean and organized * Immediately reports any safety concerns to management * Completes special assignments as requested EDUCATION and/or EXPERIENCE: Bachelor’s degree preferred. Customer service experience preferred. Previous housekeeping experience preferred. Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful. QUALIFICATIONS: * Strong oral and written communication skills * Excellent interpersonal and customer service skills * Proficiency in the use of Microsoft Office Suite * Ability to converse, read and write in English required; additional languages helpful WORK ENVIRONMENT: Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. New Jersey-Atlantic City-Bally’s Atlantic City Regular Non-exempt