Business Support Manager 2 OET Testing and Validation Audit Engagement Manager

  • Anywhere

Company :
Wells Fargo

Location :
Sioux Falls, South Dakota

Expiry Date :
Mon, 05 Apr 2021 23:59:59 GMT

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Description :
Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo’s Consumer Lending businesses empower millions of customers achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services. The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels. This leader position within Operations Effectiveness Team (OET) – Consumer Collections and Servicing (CCS) will lead a team of professionals on the Regulatory Audit Engagement Management (RAEM) Team. OET supports multiple product types (i.e. Credit Card, Retail Services, Personal Lines & Loans, Educational Finance, Overdraft Deposit Accounts) as well as high-risk business operational functions (i.e. Bankruptcy; Collections; Servicing & numerous operational support functions). This broad-based support requires an expansive view and understanding of operations; processes; risks; regulations; state statutes; systems of record and highly matrixed relationships. Partnership, collaboration & consulting provided to hundreds of Supervisors, Managers & Leaders across CCS. Multiple products & operational areas represented within CCS results in a notable volume of audits, testing & general inquiry engagements from internal risk organizations and regulators. Heightened expectations of financial institutions requires demonstrated transparency & control of their operations. It is critical that each of these engagements are properly managed in order to ensure accurate information is conveyed & potential concerns are addressed. As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: – Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them. – Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks. Required Qualifications – 4+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning – 2+ years of leadership experience Desired Qualifications – 2+ years of audit, audit process, and audit plan management experience – Ability to create and improve process through strategic thinking – Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach – Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment – Ability to think strategically, implement, and deliver business objectives – Highly refined and professional verbal and written communications – Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives – Strong organizational, multi-tasking, and prioritizing skills – Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management Other Desired Qualifications – 2+ years of experience in compliance or operational risk – Experience with Shared Risk Platform (SHRP) – Ability to quickly aggregate, synthesize and convey complex information in a manner which brings clarity and understanding to others – Knowledge and experience with products, systems and processes within Consumer Collections & Servicing – Previous accountability and facilitation for audits and regulator / risk engagements – Effective influence and coordination within a matrixed relationship environment – Ability to oversee, prioritize and manage an inventory of projects / initiatives – Strategic Leadership – Creating and achieving a desired future state vision through influence on individual and group goals, reinforcements and systems – Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic – Proactive innovator, motivator and change agent – able to effectively and constructively lead change in an organization – Collaborative, influential and highly self-aware Job Expectations – Ability to travel up to 5% of the time Street Address SD-Sioux Falls: 301 E 58th Street North – Sioux Falls, SD Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Benefits Summary Benefits Visit for benefits information. Recommended skills Credit Products Insurance Success Driven Professional Attitude Finance Leadership