District Service Manager Beckman Coulter Life Science
Expiry Date :
Mon, 26 Apr 2021 23:59:59 GMT
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Beckman Coulter Life Sciences mission is to empower those seeking answers to life s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you ll help drive our vision of accelerating answers and our commitment to excellence. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. The District Service Manager has a leadership role in the Beckman Coulter Life Science Service organization, remotely reporting to the Area Service Manager, NA Field Service. Individuals in this role are responsible for providing strong leadership for a team. Drive a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating the growth of Life Science product placements and service revenues. Must work cross-functionally and build cohesive relationships with Customer Service, Technical Support, and Sales. Facilitating a strong Service-Sales partnership is a critical component. Core duties include direct management responsibilities, ownership of customer satisfaction initiatives, employee development, and financial management responsibilities to include Service and Sales revenue and profit growth. In this role, you will have the opportunity to: * Customer Satisfaction! Is a clear advocate for the customer. * Experienced with leading and resolving high-pressure customer issues, including product performance issues and Technical Escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a first-time fix . * Excellent follow-up skills to ensure we exceed customer expectations and close all outstanding issues. Strong communication and listening skills. Understands customer perception and the associated business impacts and is commercially capable of resolving customer issues in a rapid fashion. * Financial Management & Growth! Excellent sales ability: both direct engagement in proposing and selling service agreements to customers and development of Field Service Engineers to independently propose and sell service agreements. Basic understanding of or capacity to learn high-level financial statements. Service and OpCo P&L. * Achieve annual revenue target with expected year-over-year growth of 8% – 12%. Run District expenses and investments to achieve annual operating profit target. Price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively lead profit margin. * People Management & Leadership. Highly skilled at employee development, including coaching, mentoring, and identifying opportunities for improvement. * Creates a culture of ownership and accountability ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via detailed employee development plans and by recruiting the best talent. * Creates followership via action and integrity builds a winning team culture and participates in driving the success. Motivates employees and drives a cohesive cross-functional work atmosphere with a positive attitude. Increase field morale and expectations Continuous Improvement. * Leads by example to develop a robust continuous improvement culture. Develops and drives accountability around daily management and monthly KPI s. Able to quickly identify systemic business issues and leverage team expertise and DBS problem-solving tools to aim to the root cause must be able to implement permanent countermeasures to drive sustainable business advantage. * Ensures all processes are documented and improved via the use of kaizen (VSM, TPI, etc.). Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements Sales Support. Partners with Regional Sales Managers and Sales. Engineers to price-driven Service offerings to package with new equipment proposals. * Drive meaningful new equipment lead generation from Service to aid Sales growth. Partner with sales to support current sales initiatives to drive growth. The essential requirements of the job include: * Bachelor s degree (ideally in a technical or engineering subject area) or Military equivalent (E-6 or greater) with 9+ years exp. OR Master s degree in the same with 7+ years exp. * Inclination and ability to listen to various stakeholders (e.g. Customers, Sales) and generate actionable insights. Deliver results while quickly adapting to changing priorities and unforeseen challenges * Communicate expectations regarding performance and hold people accountable for results. Able to travel 25% – 50% of the time within region Education and/or Experience. It would be a plus if you also possess previous experience in: * 5 + years of prior field service management experience in a related field, technical management, or management in a field that requires regular customer interaction. Highly computer literate (especially in Excel and Powerpoint, Oracle and a plus). * Strong deductive reasoning and problem-solving skills. Commercial experience, including direct selling of products or services. Exposure to and ownership of a P&L. When you join us, you ll also be joining Danaher s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we ll empower you to push the boundaries of what s possible. If you ve ever wondered what s within you, there s no better time to find out. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.