Experience Researcher

  • Anywhere

Company :
State Farm

Location :
Bloomington, Illinois

Expiry Date :
Sat, 05 Dec 2020 23:59:59 GMT

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Description :
One Company.Many Careers! Experience Researcher – Req12880 State Farm Insurance is seeking a User Experience Researcher to join a team of existing User Experience (UX) professionals. In this role you will be responsible for designing and conducting user research for a wide range of software and non-software products. User research areas include customer usage of and mobile apps, as well as business tools used by our sales force and employees for the purpose of selling and maintaining insurance and financial services products. In addition, you could be asked to evaluate and provide input into Interactive Voice Response (IVR) systems, business processes, and hardware and software purchase decisions. You will collaborate with other UX practitioners, software developers, and business leaders across the organization. Specific Duties/Responsibilities – Works under moderate direction on projects of moderate scope and impact – Handles routine requests/projects and contributes to the resolution of more complex user experience/business/research issues and studies – Communicates results to project teams and develops or provides input on communications to leadership – Applies foundational knowledge of Human Factors/UCD/UX research concepts and techniques to a broad range of products and processes – Prepares and manipulates data for use in user experience analyses – Serves as an advocate for State Farm product customers and associates, particularly with respect to the user experience – Conducts user-centered research (e.g., ethnography, concept testing, marketing research, user and task analysis, conceptual design, iterative usability testing, and assessment usability testing) to guide the design, selection, and refinement of products and processes throughout the product development lifecycle – Communicates the benefits of customer and associate research to the Enterprise – Establishes and maintains relationships with business areas to align strategic goals, strategy, and tactical plans – Conducts novel research on customer and associate experience topics Office Locations – Bloomington, IL Dunwoody, GA We Are Looking for Candidates With An advanced degree in User Experience Research, Human Factors, HCI, Experimental Psychology, Cognitive Psychology, or a related field. Ideal candidates should have excellent research skills including the ability to analyze large and small sample quantitative and qualitative data sets. Experience supporting UX in a large corporate environment is a plus. What You Can Expect Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins What’s In It For You – Competitive Benefits, Pay and Bonus Potential: Who doesn’t want money, right? – Volunteer opportunities: Get involved and give back to the community! – Tuition Reimbursement: We support opportunities for you to learn and grow! – A Learning Culture: Mentoring, Professional Designations, Employee Development, and more! – 401k Plan and FULLY FUNDED PENSION – Dress Code: We trust our employees to dress for their day. That’s right, we trust you… – Free covered garage parking: No more bad hair days from walking in the rain! – We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do! – Learn more about our benefits at State Farm Careers! We are not just offering a job but a meaningful career! We’re here to help life go right Come join our passionate team! _____________________________________________________________ Employment Type Regular Full-Time Shift Any/All Weekends Not Required – SFARM