Field Service Engineer Chemistry/Automation: Chicago, IL
Expiry Date :
Mon, 08 Mar 2021 23:59:59 GMT
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Wondering what s within Beckman Coulter? Take a closer look. Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you ll see we are invested in you and you ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You ll find the Danaher Business System, which makes everything possible. You ll also see a company that investors trust our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. And no matter where you look at Beckman Coulter, at the heart of what we do, you ll witness our shared purpose helping realize life s potential in action. Our work helps improve millions of lives. We hope you ll see yourself here, too. What you find at Beckman Coulter and within yourself might just change the world! Beckman Coulter Diagnostics Field Service Engineers provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As a Field Service Engineer (FSE) you will be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being. As an FSE team member, you will be part of the Service Organization and report to the District Manager. You will provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion, utilize critical thinking to resolve appropriate action to rapidly repair instrumentation, train our customers and verify the operational performance and data quality of systems in order to supply to our overall commercial organization. Many FSEs operate independently within their geographic territory, however we operate as a team to share standard methodologies, mentor and receive experienced technical support. You will enjoy being home-based and will also be provided with a company car, iPhone and laptop. You will also travel within the region to support customers using your technical expertise with overnight required as needed. If you thrive in a fast-paced role and want to work to build a world-class service organization read on. In this role, you will have the opportunity to: * Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment. * Train and assist newer Field Engineers. * Provide excellent and efficient service to Beckman Coulter s customers, along with technical training on products. * Travel throughout the district territory, experiencing all the various places our instrumentation is utilized. This position services the Chemistry/Automation group and will be located in the Chicago area. * Maintain customer service logs and internal service records in a timely manner, ordering repair parts, and adhering to cycle times. The essential requirements of the job include: * Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience. * 1+ year experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment, in the laboratory, as a Field Service Engineer or Biomedical Engineer. * Hold a current valid driver s license and good driving record over last three years is required. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy. * Willing to work different shifts as business needs. * Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel. * Ability to lift up to 50 pounds. This would be to include tools, replacement parts, consumables etc. It would be a plus if you also possess previous experience in: * 3 + years experience of advanced trouble shooting. * Experience collaborating with internal team members and external customers. Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at . We believe you ll like what you see. At Beckman Coulter, we re driven by a sense of wonder for what we can create and what we can become. Here, you ll accelerate your career while driving innovation that improves lives. You ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled. We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that s why we re taking concrete steps to ensure that we re fostering an inclusive and engaging workplace for our team. If you d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.