Laboratory Client Services Representative Waukesha – Pool/As Needed

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Company :
ProHealth Care

Location :
Waukesha, Wisconsin

Expiry Date :
Mon, 14 Dec 2020 23:59:59 GMT

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Description :
Job Description Laboratory Client Services Representative – Waukesha – Pool/As Needed Location: Waukesha Shift Type: As Needed Weekly Hours: As Needed We Are Hiring : Laboratory Client Services Representative – Waukesha – Pool/As Needed ProHealth Care offers a system-wide laboratory operation with core hospital labs at Waukesha Memorial and Oconomowoc Memorial as well as two clinic-based laboratory sites in Waukesha County. The laboratory performs over 8 million tests annually. Our Lab services operate state of the art facilities and include clinical testing in the areas of Histology, Cytology, Hematology, Coagulation, Clinical Chemistry, Urinalysis, Immunoassay, Microbiology, Transfusion service, EIA, and Molecular Biology. ProHealth Care offers a vibrant outreach program, providing laboratory testing to numerous specialty hospitals, physician offices, nursing home, and assisted living facilities. Our Pathologists and PhDs work closely with lab employees to monitor quality, as well as identify, access, and implement new technology. The Laboratory has certification and accreditation through the College of American Pathologists (CAP), American Association of Blood Banks (AABB) and Clinical Laboratory Improvement Act (CLIA). What You Will Do: Provides quality service to customers of ProHealth Care Laboratories. Effectively utilizes the laboratory and hospital information systems to respond to custmer inquiries and requests. Responsible for accurate and efficient receipt, processing and distribution of specimens, registration of outreach specimens, and confirmation of valid orders. Must have the ability to work at various PHC Lab locations as needed. Requirements: – High School Diploma or equivalent – 1 year of laboratory experience preferred #LI-KH *CA Schedule Details: Hours are on a as needed basis. Monday-Friday 8 Hour shift with varied start times of 6:00am, 7:00am, 2:00pm and 3:00pm.Weekend Rotation 1 in 6 Saturday 2:30pm-8:30pm and Sunday 2:30pm-8:00pm Holiday availability: 2 per year?Demonstrates understanding and effective use of the laboratory and hospital information systems for inquiry, order entry, test cancellation, documentation and collection in support of laboratory services.?Initiates patient registrations in the hospital information system and confirms payment coverage including the initiation of insurance/managed care authorizations.?Verifies receipt of valid orders.?Monitors and responds to result reporting queues for errors.?Monitors and responds to result callback and faxback requests.?Answers telephones promptly. Maintains a consistently pleasant telephone demeanor when responding to client calls, questions or inquiries. Utilizes tact and discretion in client interactions.?Performs specimen processing to ensure accurate and timely receipt and prompt distribution of specimens in the appropriate departments following established policies and procedures.?Prepares specimens for analysis or reference laboratories using established procedures.?Assists with loading analyzers in various departments.?Accurately and completely labels specimens according to established laboratory policies and procedures.?Dispatches customer requests to couriers/phlebotomists utilizing the GPS navigation system.?Maintains accessibility of reference material related to specimen requirements for tests performed by the laboratory and reference laboratories.?Plans and organizes workflow relative to specimen priorities to support consistent and appropriate processes to meet clinical needs and assure customer satisfaction.?Interacts with other hospital department, nursing units and customers to address patient specimen concerns timely. Takes appropriate action to communicate insufficient or unacceptable specimens with customers.?Serves as a resource to laboratory staff, nursing personnel and customers, providing technical expertise in problem-solving activities related to collection and processing activities.?Maintains customer specimen collection supplies and forms inventory as needed, monitoring expiration dates and ordering, if required.?Fills supply requests and packages for distribution to customers.?Cleans and sanitizes equipment and work area. Monitors bio-hazard containers and discards sealed contains in the appropriate location.?Monitors refrigerator temperatures.?Produces a volume of work in accordance with the productivity objectives of the department. Accomplishes job-related functions within requested or necessary timeframes.?Actively participates in process improvement processes through proactive team interactions and problem-solving. Identifies workflow inefficiencies and works in partnership with management to improve operations.?Flexible with work assignments, willingly assists team members throughout the lab. Responds positivly to change.?Assists with training and orientation of new employees in the customer service department.?Builds and maintains professional working relationships with team members, other hospital departments, and clients. Negotiates work-related issues utilizing good interpersonal skills effectively. Why Join ProHealth Care: We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment. This Position Will Offer You: – Engaging and community focused culture – Competitive Salaries – Opportunity for professional career growth – Robust benefits including: Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social and sporting events About Us: ProHealth Care has been the health care leader in Waukesha County and surrounding areas providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. ProHealth Care supports a Just Culture, one that encourages an open learning environment and maintaining safe systems. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. This spring we will be opening an additional hospital in Mukwonago, offering more job opportunities. Learn more at ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Do You Fit at ProHealth Care? Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment. Nearest Major Market: Waukesha Nearest Secondary Market: Milwaukee