Laboratory Service Assistant

  • Anywhere

Company :
Millennium Health

Location :
Columbus, Ohio

Expiry Date :
Sat, 17 Apr 2021 23:59:59 GMT

Apply Job :
Open Link

Description :
Schedule: Monday 8AM – 4PM Wednesday 1PM -5PM General Summary: Responsible for all aspects of the collection and shipment of UDT, OFT, and PGT specimens to the laboratory, in adherence with defined testing protocol while possessing a thorough knowledge of all processes and compliance guidelines. Will provide excellent customer service while acting as a representative of Millennium Health and serves as an intermediary between the practice / clinic and the laboratory, while maintaining a safe and professional environment for patients and customers. Essential Functions: The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance. – Precisely follows the LSA workflow to coordinate the collection, processing and shipment of specimens to the laboratory, ensuring all specimens are collected accurately and on time. – Provides a specimen collection device and instruction to patients selected and/or identified by authorized practice staff on how to provide urine and/or oral fluid specimens. – Observe urine collection for Millennium Health specimens, when required. – Accurately complete paper or electronic test requisitions, to include patient demographics and billing information, collecting copies of patient insurance cards while ensuring all MH requisition forms and/or Intellium orders adhere to all HIPAA requirements and expectations of confidentiality. – Prepares specimen with proper labeling and requisition forms, packaging the specimens into bags for shipping. Coordinate with courier services for pickup of specimens; may drop off specimens at UPS/FedEx, when applicable. – Provides patient reports generated by laboratory to the practice and assists customer by facilitating inquiries to the Laboratory and/or Customer Service team. – Order supplies (requisition forms, PGT oral swabs, gloves, hand sanitizer, etc.) and maintain inventory at the practice to ensure sufficient collection supplies are available for testing. – Assist in resolving specimen issues with missing/incomplete billing or patient information in Intellium, if required. – When permitted, utilizes the practice’s EMR system to obtain patient demographics and to print or upload reports. – Effectively communicates with Supervisor and collaborates and supports internal customers and stakeholders. – Complete training modules, audit requirements and other necessary documents and materials by the deadline. – Regular and reliable attendance with dependable transportation is a requirement of this position. Often required to drive between practices to provide coverage. Occasional overnight coverage may be required. Secondary Accountabilities: Remains aware of evolving needs and opportunities, diligently adheres to the workflow and Roles and Responsibilities (R & R’s) and performs all other related duties as required, understanding that the items in this description are not all-inclusive. QUALIFICATIONS EDUCATION High School Diploma or equivalent. EXPERIENCE – Experience working in a medical facility AND/OR a customer service-related position is preferred. – Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus. SKILLS/KNOWLEDGE/ABILITIES – Excellent communication skills and customer service skills. – Flexibility to change work hours according to business needs. – Strong attention to detail with the ability to follow directions. – Works independently and with limited supervision. – Excellent organizational and time management skills. – Possessing basic computer skills including the ability to efficiently use a Chromebook/Laptop and Hot Spot with the ability to navigate through basic computer programs and platforms. – Using an on-line time keeping system for time sheets and expense reports. – Clean driving record and a valid driver’s license in the state in which you are employed. – Understand the importance of Compliance and the adherence to following the Roles and Responsibilities. – Understands the need for sensitivity, confidentiality and discretion while dealing with all aspects of patient care. PHYSICAL & MENTAL REQUIREMENTS ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS: – This position will require the following physical requirements: sitting 90%, walking 5%, standing 5%, lifting up to 20 lbs. – This position will require the following mental requirements; written and oral communication skills (80%); read information and documents (10%); ability to multitask (5%); problem solving (5%) Millennium Health is an Equal Opportunity/Affirmative Action employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status