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MANAGER, LABORATORY FULL TIME

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Company :
Excela Health

Location :
Greensburg, Pennsylvania

Expiry Date :
Mon, 07 Dec 2020 23:59:59 GMT

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Description :
Responsible for the planning, maintain, and operating laboratory department functions to assure continual, timely, and accurate and value added services in compliance with all regulations. Administratively responsible for the effective direction of supervisory personnel and other department personnel engaged in providing services. Accountable to develop, organize and manage the strategic goals, objectives and functional areas of specific Laboratory services throughout the Health System. Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values. Essential Job Functions – Support the execution of company strategy across business segments to optimize experience and results. – Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines. – Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant. – Assure completion of staff competencies including mandatory education and programs relative to job specific criteria. – Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary. – Align strategic compass with department goals; write compelling SMART goals in support of the organization’s mission, vision, and values. Help employees understand importance of aligning goals with Excela Health mission. – Equitably and consistently apply and practice policies and procedures for all staff. – Practice and encourage staff readiness in compliance with agency regulations and guidelines. – Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers. – Respond to client service recovery issues within required time frame and to the satisfaction of the customer. – Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information. – Maintain a daily meeting board for purpose of displaying problem solving activity. – Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict. – Provide opportunities for staff to actively provide input into decision making process; seek input before decision is made. – Encourage commitment of quality work throughout areas of responsibility. – Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity. – Act on most urgent tasks; prioritize and delegate workable systems. – Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement. – Lead at least one process improvement initiative for department per year; participate in at least one LEAN project per year outside of department. – Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work. – Adhere to Premier benchmarks for own department. – Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey. – Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances. – Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately. – Hold staff accountable for consistently modeling the behavioral standards. – Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Excela Health’s desired culture; effectively match right person to right job. – Provide opportunities for the education, training, and development of staff to help them reach their highest potential. – Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development. – Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Excela Health. – – Aid Director in the development and preparation of annual department operating, personnel and capital budget. – Identify and implement revenue enhancement opportunities both within Hospital and across the system. – Identify and institute opportunities for cost reduction within the Hospital and across the health system without sacrificing quality services. – Manage expenses within organizational guidelines and budgetary constraints while balancing quality with cost. – Compile, maintain and monitor statistics to prepare and evaluate reports detailing department performance, cost effective testing and budgetary compliance. – Ensure accurate billing practices. – Develop, under the guidance of the Laboratory Director, the department vision, goals and objectives for standardization and enhancement of service; balancing innovation, cost-effectiveness and compliance in the creation of service pathways and operational planning. – Remain current in technology and knowledge of market. – Evaluate instrumentation/equipment for cost effectiveness, both in supplies and labor; make recommendations for capital acquisitions that coincide with the goals and visions of the health system’s laboratory department. – Monitor reference testing utilization, identifying possible enhancements, research standard of service and direct others in evaluation and implementation of operational enhancements. – Identify, research, and develop the standardization of sources of supplies, products and equipment across the health system. – Keep abreast of customer needs and competitor services to maintain state-of-the-art value added services. – Identify and implement changes in operations that positions the lab for future staffing needs. – Correlate changes with Director and peer managers. – Communicate effectively with leadership team to develop departmental vision and goals. – Develop, administer and manage laboratory operations to assure compliance with regulatory agencies and inspection readiness (ex. CLIA, HIPAA, CAP, JCAHO, DOH, OSHA). – Develop, review, revise and interpret departmental policies and procedures to assure compliance. – Coordinate department preparation for inspections to ensure compliance to standards and inspection readiness. – Remain current in all pertinent standards and guidelines promulgated by government and regulatory agencies. – Monitor proficiency testing and assures all remedial actions are completed whenever systems deviate from established performance standards. – Maintain organizational licensure/certification and subscription to all mandatory programs. – Review identified deficiencies, determine corrective action to be taken and monitor implementation in accurate and timely manner. – Develop operational protocols to assure billing compliance and timely adjustment to billing issues. – Monitor compliance with established laboratory policy and procedure through periodic and documented inspection of operations. – Coordinate operations within all laboratories in the health system and the effective integration of services to maximize quality services. – Restructure and adapts departmental operations within and across the Health system to align with changes in services, environment and technology without sacrificing quality, safety or compliance. – Build on the integration, standardization and consolidation of services to gain efficiencies and enhancement of services. – Analyze alternatives in workflow, testing and operational processes to develop process improvements (ex. Lean, Six sigma). – Develop strategic plans in staffing, scheduling and staff development to maximize the capabilities of skills. – Coach supervisory staff to work together across health system to reduce duplication of efforts/tasks. – Oversee and maintains daily department activities in responsible facility. – Determine staffing patterns and adjust for volumes to maintain quality standards and productivity levels. – Develop and maintain a comprehensive Quality management system with detailed documentation of processes and outcomes. – Develop and monitor effective performance improvement programs. – Involve staff in development of alternatives to operations that result in positive outcomes (i.e. staff scheduling enhancements). – Establish performance goals for staff, coach toward compliance and address variance. – Establish and actively participate in a fair and equitable performance appraisals system with the goal to conduct objective and effective appraisals. – Provide quality and timely responds to all customer service needs, reports or variances in established standards. – Monitor Press Ganey reports and investigates variances to standards and develops appropriate corrective action plans. – Monitor and implement corrective measures in response to SOR and/or incident reports. – Professional interactions when serving as the laboratory liaison. – Respond to billing issues and takes corrective action to implement changes to eliminate repetition. – Institute service recovery program as appropriate. – Other duties as assigned. – Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices. – Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format. – Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance. – Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations. – Identify and implement revenue enhancement opportunities. – Seek opportunities to reduce operating costs while balancing quality resources. – Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before. – Stretch capital resources by extending life of existing assets. – Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards. Specialty Job Functions Required Qualifications – Bachelor’s Degree in related field and three (3) years of laboratory experience. – Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. – Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Preferred Qualifications – One (1) to three (3) years supervisory/management experience in laboratory setting. – Experience in a Health System or Multi-facility Health System. License, Certification & Clearances – Act 34 PA Criminal Record Check from the PA State Police system. Supervisory Responsibilities – This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department. – Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management. Position Type/Expected Hours of Work – Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). – Travel may be expected locally between Excela Health locations. LEAN – Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values. AAP/EEO – Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations. – Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below. Work Environment Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat x Extreme Cold x Heights x Confined Spaces x Extreme Noise(>85dB) x x Mechanical Hazards x x Use of Vibrating Tools x Operates Vehicle x x Operates Heavy Equipment x Use of Lifting/Transfer Devices x Rotates All Shifts x x 8 Hours Shifts x x 10-12 Hours Shifts x x On-Call x x Overtime(+8/hrs/shift; 40/hr/wk) x x Travel Between Sites x x Direct Patient Care x Respirator Protective Equipment x Eye Protection x x Head Protection (hard hat) x Hearing Protection x Hand Protection x x Feet, Toe Protection x Body Protection x Latex Exposure x x Solvent Exposure x x Paint (direct use) Exposure x Dust (sanding) Exposure x Ethylene Oxide Exposure x Cytotoxic (Chemo) Exposure x Blood/Body Fluid Exposure x x Chemicals (direct use) Exposure x x Mist Exposure x Wax Stripper (direct use) x Non-Ionizing Radiation Exposure x Ionizing Radiation Exposure x Laser Exposure x Physical Demands When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required. Essential – Absolute Necessity. Marginal – Minimal Necessity. Constantly – 5.5 to 8 hours or more or 200 reps/shift. Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift. Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift. Rarely – Less than 0.25 hours or less than 2 reps/shift. Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Bending (Stooping) x x Sitting x x Walking x x Climbing Stairs x x Climbing Ladders x Standing x x Kneeling x x Squatting (Crouching) x x Twisting/Turning x x Keyboard/Computer Operation x x Gross Grasp x Fine Finger Manipulation x x Hand/Arm Coordination x x Pushing/Pulling(lbs. of force) x x Carry x x Transfer/Push/Pull Patients x Seeing Near w/Acuity x x Feeling (Sensation) x x Color Vision x x Hearing Clearly x x Pulling/Pushing Objects Overhead x Reaching Above Shoulder Level x Reaching Forward x x Lifting Floor to Knuckle 10-19# x Lifting Seat Pan to Knuckle 10-19# x Lifting Knuckle to Shoulder 10-19# x Lifting Shoulder to Overhead ### x When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.