Principal Quality Assurance Specialist
Expiry Date :
Sun, 06 Dec 2020 23:59:59 GMT
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The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development. DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally. Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades: – Gallup Great Workplace Award for consecutive years – Civic 50 Award for corporate citizenship excellence – Indeed’s annual 50 Best Places to Work award for two years running – Metropolitan Detroit’s 101 Best and Brightest Companies to work For – J.D. Power Customer Satisfaction Award – Professional Women’s Magazine/Black EOE Journal Best of the Best – Computerworld’s 100 Best Places to Work in IT – Best Employers for a Healthy Lifestyle Gold Award – Detroit Free Press Green Leaders Award DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law. Testing Required: Not Applicable Job Summary Responsible for planning, monitoring and managing of Quality Assurance and Quality Control within the organization (which may include cross- functional project teams). Responsible for establishing and maintaining quality standards of existing products and services, as well as developing programs to focus employees, contractors and vendors on quality improvement. Develops sustainable, repeatable and quantifiable business process improvements. May mentor, provide guidance and direction to less experienced staff. Develops implements and manages Quality Assurance / Quality Control goals, measures, targets and budgets. Communicates clearly to the Staff on performance of the organization. Key Accountabilities – Assess the organization through audits, inspections, examinations, surveillances and review of corrective action documents. – Review DTE, contractor and vendor quality plans, FME plans and risk management plans to ensure adherence to standards, monitor those plans to ensure compliance. – Provide immediate feedback to organization leaders on matters concerning quality. – Provide routine updates to the business unit leadership, and staff, on matters concerning quality. – Develop Quality Metrics for the organization and coordinates trending of Quality Assurance activities. – Represent the company effectively in daily contacts with regulators, internal / external customers, contractors and vendors. – Develop policies, procedures and methods to check service, product, material, components and/or operational quality, and improve same. – Research best business practices within and outside the business unit/organization to establish or refine benchmark data. – Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on increased productivity, reduced cost, or enhancements in service or business unit outputs. – Determine how new information technologies could support Quality Assurance. – Perform analytical work with regard to quality and business improvement initiatives. – Work with business unit personnel in documenting business needs and supporting business cases on large-scale initiatives. – Develop and conducts presentations to a wide spectrum of audiences (including senior-level business unit or Corporate management) pertaining to project, quality, business process improvement or customer satisfaction issues. – Perform Quality Audits and surveillances to ensure compliance with standards. – Demonstrate use of fundamental Human Performance tools. Minimum Education & Experience Requirements – Bachelor’s degree and four years of project management or quality management experience, or completion of an Associate’s degree plus six years project management or quality management experience, or High School Graduate plus ten years project management or quality management experience Other Qualifications Preferred – Utility experience and/or pipeline experience preferred – Black Belt or Green Belt or Yellow Belt – Knowledge of ISO 9001 Quality Standards – Experience in obtaining ASME Code and NBIC Stamps as well as experience in the Joint Review process. – Lead Auditor Certifications per ANSI N45.2.23 and NQA1 for Nuclear as well as ISO 9001 for suppliers and ISO17025 for calibration and laboratory services. – Experience in performing supplier/vendor audits, surveillance’s, and vendor surveys – Experience in operations, maintenance, engineering or plant support Other Requirements – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others and has good listening skills, consistent with the ability to present results of projects & research to senior & executive-level Corporate management. – Proficiency in business unitrelevant software applications, such as Maximo, SAP, Microsoft Office sufficient to apply/support them with minimal instruction or guidance – Analytical & problemsolving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations. – Ability to conduct effective & efficient meetings; manages meetings with optimal results. – Flexibility & the ability to work with shifting priorities; embrace new/evolving responsibilities. – Balance multiple demands in a positive and even-handed fashion; displays a calm demeanor under pressure. – Well-developed organization and planning skills (typically acquired through at least four years of experience). – Promote an atmosphere conducive to the open exchange of new ideas, and alternatives to orthodox approaches. – Deal effectively with resistance; takes positive steps to avoid the recurrence of errors through constructive critique. – Possession of valid Driver’s license Additional Information Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.