Quality Assurance Coordinator Nashville, TN

  • Anywhere

Company :
Insurance Auto Auctions

Location :
Old Hickory, Tennessee

Expiry Date :
Mon, 26 Apr 2021 23:59:59 GMT

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Description :
– Job Summary: Reporting to the Automotive Shops Manager or designated manager, the Quality Assurance Coordinator assures the quality of the detail process First Time Right is applied by detailers. The QAC also creates individual assignments for detailers, communicates production goals, and leads the designated lane. Is also the first point of contact per the designated lane. Responsibilities and Duties include but are not limited to the following: 1. Provide excellent Leadership: – Is responsible for a designated lane in the detail department. – Identify the strengths of detailers to effectively create their assignments within the detail process. – Inspect the quality of work done by each detailer to meet the production goals. – Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. – Ensure proper techniques and procedures are being implemented by detailers. – Maintain a clean and safe work environment. Report all incidents to management immediately. 2. Perform detail services: – Photograph and stage vehicles to ensure focused and clear pictures per detail standards. – Document the stock number, vin number, model, make, of each vehicle as well as the customer. Then log information into the V-Trace program. – Track the detailers in the assigned lane and document their start time and end time, as well as lost time on each unit. – Responsible for the photo booth and its components. – Return customers vehicles in clean condition. 3. Other: – Properly complete all work documentation and entering it in computer program. – Advise the designated Manager of all equipment breakdowns and required maintenance immediately. – Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager. – Practice and promote company Core Values. QAC Responsibilities and Skills: – Clerical- Ability to use a computer and calculator. Timekeeping and documenting times for detailers. Inventory of the vehicles is logged on V-trace. – Analytical- Ability to perform basic math. – Fuel- Ensure vehicles have fuel, if needed then fuel vehicles. – Photography- Ability to use a camera, and take pictures to company standards. – Communication- Interpersonal skills to communicate with employees and members of management. Bilingual-preferred. – Drive- Ensure employee are following company policy and procedures when moving vehicles. – Mechanical- Ability to jump start vehicles that wont start. If they cant, then be ready to push the vehicles. – Tools- Ability to use cleaning tools such as: vacuums, pressure washer, drill, and cleaning chemicals. QAC Qualifications: – High School Diploma or GED preferred. – 1 to 2 years of auto detailing experience preferred. – Must be qualified to operate a motor vehicle and possess a valid drivers license. – Effective employee relations, communication and interpersonal skills required. – Ability to understand and adhere to Company policies in all areas. – Computer skills.