Quality Assurance Manager

  • Anywhere

Company :
Strategic Resources Inc (SRI)

Location :
McLean, Virginia

Expiry Date :
Mon, 07 Dec 2020 23:59:59 GMT

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Description :
Job Title Quality Assurance Manager Date Posted 2/25/2020 Location McLean, VA Position Id EB- Job Description Summary: The Quality Assurance Manager must understand service operational data, translating the data into information, and this information into insight, which drives business decisions. This will be accomplished by developing, implementing and managing SRIs program Quality Management Systems (QMS) that is designed to ensure continuous production of advanced composite materials and applications (consistent with established standards, client requirements and production goals). Essential Duties and Responsibilities: * Implements SRIs Quality Assurance Program (QAP) ensuring the Quality Assurance Surveillance Plan (QASP) performance standards/thresholds are met. * Using analytical and statistical techniques, monitor and measure the effectiveness of work performance through data analysis, process improvement, and change request(s). * Adherence to an internal audit schedule; conducting scheduled, ad-hoc, internal audits, and assessments. * Assist with the logging and tracking of action items to completion/resolution that may be affecting the program from a quality assurance prospective. * Develops self-inspection plan to monitor and report on compliance, quality, quantity, timeliness, responsiveness, and customer satisfaction of all counselors with required credentialing/licensing/background checks for all services provided under the contract. * Strict attention to detail and the ability to review and edit a wide variety of documents for compliance and clarity. * Implements approved quality procedures to identify, present, and ensure non-recurrence of deficiencies. * Employs automated systems and tailored QC performance dashboards to monitor and oversee quality reporting. * Objectively evaluate through audits, review processes, deliverables, and services against the applicable process descriptions, standards, tools, and customer requirements. * Familiarity with ITIL, ISO, CMMI, and quality methodologies. The above describes the essential duties and responsibilities and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education: * BS in Management, Engineering, or Counseling. * A MS, PMP Certification, CMMI High Maturity courses are desired. Experience: * 10 years in Management and/or Quality. Skills/Abilities/Licenses/Certifications: * Audit service management team performance, both customer facing and internal tasks. * Works with process owners to support ITSM process, workflow, and SOP compliance across the organization. * Support root cause analysis of customer issues and SLA impacting events. * Conduct quality assessments, trend analysis and provide management reporting on support metrics. * Prepare daily/period reports to communicate outcomes of quality activities. * Perform analytics on discrepancies and issues and perform root cause analysis. * Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions. * Leads the escalation/communication of risks and issues as appropriate. * Assist in the Quality Testing of new system functionality. * Support the communication and training of Continual Service Improvement the PMO.