Quality Assurance Remediation Rep. – $19/hr.
Salt Lake City, Utah
Expiry Date :
Sat, 05 Dec 2020 23:59:59 GMT
Apply Job :
This Quality Assurance Remediation Representative will be responsible for reviewing all project/supporting documentation through all milestones of the issue lifecycle (Issue Identification, Root Cause and Planning, Plan Approval, Execution, Closure).Know and understand policies. Identifying policy/procedure gaps through all project reviews. Proactively identifying risks and opportunities and working closely with the Leadership in Quality and operation leaders to drive quality and compliance. Assist with escalations as needed Initiate outbound calls as needed for customer follow up and/or resolution Required Qualifications: 3+ years of customer contact experience in a financial services environment; or 2+ years of experience in one or a combination of the following: financial services operations, underwriting, quality assurance, or military; or an AA/AS degree or higher Strong analytical, research, organizational and problem-solving skills Great benefits. Apply for this great position as a quality assurance rep. today! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.