Quality Assurance Specialist PT Days

  • Anywhere

Company :
Good Samaritan Society

Location :
Miller, South Dakota

Expiry Date :
Mon, 14 Jun 2021 23:59:59 GMT

Apply Job :
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Description :
Join our not-for-profit organization that has provided nearly 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Create Your Career With Us! Facility: GSS SD Miller Prairie Ctr Location: Miller, SD Address: 421 E 4th St, Miller, SD 57362, USA Shift: 8 Hours – Day Shifts Job Schedule: Part time Weekly Hours: 20.00 Job Summary Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services. The Quality Assurance Specialist monitors, documents, and analyzes Employee Service Center calls to identify improvement and coaching opportunities. The Quality Assurance Specialist monitors and tracks performance metrics and identifies individual and team opportunities for professional development. The Quality Assurance Specialist monitors and tracks trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. The Quality Assurance Specialist ensures quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training. In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills. Qualifications Benefits The Good Samaritan Society offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit . The Good Samaritan Society is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to . The Good Samaritan Society has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Job Function: Quality and Risk Management Req Number: R-52809 Featured: No