Andrews AFB, Maryland
Expiry Date :
Mon, 26 Apr 2021 23:59:59 GMT
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The Defense Group of Leidos has an opening for a Quality Engineer with focus in Service Level Agreement (SLAs) located at Joint Base Andrews.
The Quality Engineer in support of the AFNCR IT Services program will perform as a Multi Function Systems Analyst and is responsible for the quality of services delivered on the program. The AFNCR IT Services program support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB) and other locations, leased spaces, alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. The QE will ensure all performance standards, measures and contract deliverables are in conformance with the contract, e.g., quality control plan (QCP), performance work statement (PWS), the quality assurance surveillance plan (QASP), and contract deliverables.
Develops and carries out procedures to ensure AFNCR systems, products and services meet minimum performance standards and end-user requirements.
Partner with internal and external customer in leading lean six sigma process improvement events. Collaborate with AFNCR leadership to lead efforts that define the optimal performance requirement / service level agreement strategy in support of AFNCR contract requirements.
Develop workflows, operating procedures and work instructions for enterprise-wide daily execution, automation and reporting that allows for proactive assessment of performance while maintaining acceptable quality levels.
Actively monitor performance measurement and metrics.
Proactively facilitate sessions / dialogue with key stakeholder (e.g., Problem Manager) and conduct trend analysis on performance issues and evaluate predictive behaviors / outcomes.
Interfacing with service delivery teams to refine performance measurements and lead working groups to establish mission oriented measurements (e.g. KPIs).
Monitor workflow, process and work instruction compliance by work center and track corrective actions to closure.
Document and work to resolve performance requirement / service level management problems. Routinely report progress on problem resolution to management.
Work with Continuous Improvement to devise improvements to procedures and develops models of possible future configurations.
Integrates closely with the program team to implement and execute the quality management program.
Update and implement the Quality Control Plan and ensure enterprise-wide compliance.
Execute audit approach and defines thresholds to assess audit results utilizing the QASP as a baseline.
Monitor and track quality action items and quality issues through resolution.
Identify and report project quality risks to program management.
Excellent oral and written communication skills.
Bachelor’s degree in Computer Engineering, Information Technology, Computer Science, or a related technical discipline with 12+ years of related experience managing SLAs and Quality of Service Delivery. Additional years of related experience will be accepted in lieu of a degree.
Six Sigma Trained and leader in lean six sigma events.
CMMI ML 3 Service IT experience
Experience in ISO 9001:2015 internal and external with certifying body assessments for program and sustaining enterprise certification.
Experience in Service IT ITIL/ISO 20000 IT Service Management and Information Technology Infrastructure Library standards or similar standards.
Currently possess a DoD Secret security clearance or higher.
Familiarity with Government and DoD IT and security policies and requirements.
Experience working in a military environment, particularly in a Command Center.
Possess current industry certifications in quality management and or service management such as ISO 9001-20000 and ITIL.
AFNCR IT Services
EXTERNAL REFERRAL BONUS:
POTENTIAL FOR TELEWORK:
CLEARANCE LEVEL REQUIRED:
SCHEDULED WEEKLY HOURS:
Testing and Quality Assurance
Leidos is a Fortune 500information technology, engineering, and science solutions and services leader working to solve the worlds toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The companys 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit [
Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here [
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.