Researcher, User Experience

  • Anywhere

Company :
CommunicateHealth, Inc.

Location :
Washington, District of Columbia

Expiry Date :
Thu, 08 Apr 2021 23:59:59 GMT

Apply Job :
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Description :
Were looking for an experienced usability researcher who can conduct primary and secondary research to inform and evaluate digital health products all with the ultimate goal of creating engaging health communication products that empower people to take charge of their health. Apply your knowledge in UX and human-centered design to collaborate with interdisciplinary teams in developing intuitive products that help further CommunicateHealths mission: to improve lives by designing health information thats easy to understand and use.

Focus Areas

Usability Research

* Identifies appropriate methods and techniques to answer research questions
* Conducts UX research tasks ranging from heuristic reviews and web analytics analysis to card sorting and usability testing
* Coordinates directly with research facilities and recruitment vendors
* Conducts qualitative and quantitative data analysis summarizing key themes and making specific recommendations on information architecture, user interaction, and content strategy
* Drafts client-facing reports and other deliverables that are clear and concise

Product Consulting

* Supports the development of easy-to-use digital products, defining product requirements based on client feedback and research findings
* Consults on product improvement recommendations, ensuring they align with client strategy and usability best practices


* Minimum 4 years of relevant professional experience
* Demonstrated experience conducting UX research projects and collaborating with teams to build easy-to-use products
* Knowledgeable in UX research methods and usability best practices and understanding of UX design principles
* Able to use analytical tools to evaluate digital products (e.g., Sprout social, Google Analytics, Adobe Analytics)
* Excellent communication skills, including thoughtful listening, the ability to express complex ideas clearly and succinctly, and the ability to communicate well in writing
* Certificate or Masters degree preferred in a related field such as human-computer interaction, information design, consumer health informatics, or other related discipline

We are willing to train on

* Federal plain language guidelines and Section 508 compliance
* Institutional Review Board, Office of Management and Budget Paperwork Reduction Act, and other government research clearance processes


We care.

At CommunicateHealth, we acknowledge that our employees are the best and brightest, and we want to compensate you accordingly!

Excellent benefits

* Open paid time off policy
* 401K with 3% company match
* Comprehensive health, dental, and vision insurance plans (CH pays 80% for individuals and 75% for families and couples)
* Parking and commuter reimbursement (Rockville office)
* Up to 6 weeks paid parental leave (up to 6 additional weeks of unpaid leave) and flexible schedules for working parents
* Life insurance base plan of $50,000

A healthy social and emotional work environment

* Flexible schedules, including Summer Fridays
* Weekly all-staff Creative Time
* Standing desks
* Gym membership reimbursement (included with company-sponsored health insurance plan)

Personal and professional development and training

* $1,500+ of professional development annually
* Company support for applying to and presenting at professional conferences
* Individual coaching and mentoring, including access to CH principals
* Pro-bono and community work that align with the CH mission
* Company-sponsored trainings throughout the year

About CommunicateHealth

Founded in 2009, CommunicateHealth is a consulting firm with a mission: We make health information easier to understand through the use of plain language and human-centered design principles. We are a woman-owned, LGBT-owned company committed to diversity, equity, and inclusion on our team and in our approach to the work. CommunicateHealth is an equal opportunity/affirmative action employer.