Website The Pivot Group
The Pivot Group
Company : The Pivot Group
Are you someone who thrives when quality, leadership, and customer collaboration intersect? Step into a pivotal Quality Manager role where your expertise wont just guide internal processesit will directly influence client satisfaction and operational success. This is your chance to lead a tight-knit, high-performing team in a lean manufacturing environment that prizes precision, autonomy, and long-term relationships.
About the Role:
As the Quality Manager, you will take full ownership of quality strategy and execution, managing a team across multiple shifts while also serving as a key customer liaison. This role blends hands-on oversight with cross-functional collaboration, including regular negotiation with customers to maintain lean margins without compromising product integrity. Youll play a vital role in balancing internal efficiency with external expectationsmaking this position essential to the company's continued growth.
Key Responsibilities:
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Lead, develop, and coach a team of 6 Quality Technicians across 3 shifts
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Establish and maintain a proactive quality culture grounded in accountability and teamwork
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Own customer-facing quality communications, including audits and ongoing negotiations
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Navigate client discussions to protect lean operating margins while upholding product quality
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Oversee variation analysis and dimensional inspections using CMM systems
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Ensure compliance with relevant quality certifications and internal standards
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Work closely with Metrology, Engineering, and Production teams to troubleshoot and optimize processes
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Occasionally overlap with third shift for early-morning support and alignment
Recommended Qualifications:
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Proven success in a quality leadership role within a manufacturing setting
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Experience leading customer quality interactions, including negotiation and audit support
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Strong analytical skills with the ability to balance technical integrity and cost-efficiency
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Familiarity with CMM tools and measurement systems
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Comfortable operating in a lean, flat organization with limited oversight
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Deep understanding of quality certifications and audit preparation
Preferred Qualifications:
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Technical degree or equivalent hands-on experience in quality or manufacturing
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Background in customer or supplier quality management
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Exposure to dimensional inspection tools and variation analysis methods
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Previous leadership in a multi-shift production or quality environment
Titles That Should Apply:
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Quality Manager
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Quality Assurance Manager
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Senior Quality Engineer
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Supplier Quality Engineer
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Plant Quality Supervisor
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Quality Systems Manager
Why Consider This Role?
What if your next job helped you pivot into a role with greater influenceinternally and externally? With over half the team tenured five years or more, this company has built a reputation on consistency, respect, and a no-handholding culture. Youll have the autonomy to lead, the support to succeed, and the opportunity to make your mark not only inside the walls, but across customer partnerships. If you're ready to lead a function that directly supports margin health and customer satisfaction, this is the opportunity youve been waiting for.
Ready to bring your leadership to a place where quality is more than complianceit's a competitive advantage? Lets talk.