Website MyMichigan Health
MyMichigan Health
Company : MyMichigan Health
Summary:
Units: Pain Clinic/Variable
The Clinical Technician plays a vital role in supporting both clinic operations and procedural workflows to ensure efficient, high-quality patient care. Responsible for rooming patients, recording vital signs, ensuring all patient paperwork is completed accurately, and entering designated information into the EPIC system. The Clinical Technician also assists with managing phone messages, supports Patient Service Associates (PSAs), and helps nursing staff prepare for upcoming procedures. The Clinical Technician is also responsible for transporting patients to and from procedure rooms, obtaining vital signs, cleaning and resetting rooms between patients, changing bedding, stocking linens, and maintaining inventory in the procedure supply room.
Responsibilities:
(30%)* Greets and rooms patient, obtains weight and vitals, documents within electronic medical record
(40%)* Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.
(10%)* Manage office phone and messages. Follow up with messages as appropriate
(20%)* Assist in prep for upcoming procedures
OTHER DUTIES AND RESPONSIBILITIES:
Supports the mission, goals, policies and standards of nursing. Medical center and unit policies and work rules are recognized, supported and implemented.
Provides for the age specific needs of the population served according to department standards and policies/procedures.
Provides and ensures safe and secure environment for the patient Provides excellent customer service:
Demonstrates critical thinking for patient management.
Maintains a high level of confidentiality and ensures patient’s rights in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act).
May be asked to perform clerical duties – filing out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/ filing patient’s medical records. Orders supplies and medications.
Provides excellent customer service.
Demonstrates professionalism and courtesy at all times.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered. Understands necessary computer functions in the office setting: MAPS, Electronic Medical Records and any other necessary programs to assist providers and staff.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
All other duties as assigned.
Certifications and Licensures:
BLS – Basic Life Support
Required Equivalent Experience – Within 3 months of hire or transfer.
PCT – MMH PCT/CNA/EMT/LPN Certification
Required Equivalent Experience – PCT: Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. Effective 11/22/2019, we can also accept a Medical Assistant with the following: Registered Medical Assistant (RMA) through American Medical Technologist (AMT), Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant CCMA, etc. *For current PCT’s with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered*
Required Education:
Education: High School Diploma or GED
Equivalent Experience:
Education Specialization:
Essential: true
Other Information:
EXPERIENCE, TRAINING AND SKILLS:
Excellent interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Mandatory Occupational Safety and Health Administration (OSHA)training must be done annually according to the Exposure Control Plan.
Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the healthcare system or similar setting.
Previous experience in a physician clinic setting preferred.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Medium. Must be able to occasionally (0?33% of the workday) lift or carry21?50 lbs., frequently 34?66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67?100% orthe workday) 10 lbs.