CV-Library
Practice Manager
Hours: 30–37.5 hours per week (4 or 5 days)
Location: Local to Hastings
Contract Type: Permanent
Are you an enthusiastic and motivated leader looking to join a friendly and supportive primary care team? A well-established GP practice local to Hastings is seeking an experienced Practice Manager to help lead the organisation, support staff, and drive service improvements for approximately 14,000 patients.
This is a varied and rewarding position, working across two modern sites, supported by an established management team including an Operations Manager, HR & Premises Manager, Data Manager and Finance Lead, alongside highly supportive GP Partners.
Main Duties of the Role
As Practice Manager, you will play a key role in the day-to-day and strategic operation of the practice. Responsibilities include:
Leadership & People Management
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Providing supportive and effective leadership to all staff.
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Ensuring staff wellbeing, conducting appraisals, performance management, and supporting HR processes in collaboration with the HR Manager.
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Workforce planning to ensure appropriate skills and training across the team.
Stakeholder Engagement
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Attending and contributing to meetings with the PCN, ICB, PPG, and other local stakeholders.
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Promoting strong collaborative working relationships across the locality.
Business & Strategic Development
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Identifying opportunities for practice growth and operational improvements.
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Developing and implementing strategic plans in partnership with the clinical team and management colleagues.
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Supporting the preparation of business cases for new services.
Compliance & Governance
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Ensuring CQC compliance and adherence to NHSE contractual requirements.
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Overseeing the significant event and complaints processes.
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Maintaining up-to-date practice policies and procedures.
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Ensuring legal compliance, including employment legislation.
Operational & Financial Management
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Overseeing day-to-day operations to ensure smooth delivery of patient services.
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Working with the Finance Lead and Partners on financial planning and performance.
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Managing payroll (outsourced) and pension processes in partnership with suppliers.
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Exploring opportunities to optimise income and reduce expenditure.
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Ensuring QOF and commissioned service targets are achieved.
Facilities, IT & Safety
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Managing practice IT systems and ensuring DSPT compliance.
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Overseeing estates and facilities, including health and safety and risk assessments.
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Managing contracts and maintenance of equipment and services.
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Supporting practice continuity planning and development projects.
Person Specification
Essential
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Strong literacy and numeracy skills suitable for managing a small to medium-sized business.
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Experience managing multidisciplinary teams.
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Experience in performance management, including appraisals and staff development.
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Proven ability to implement and oversee projects successfully.
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Experience with HR processes, workforce planning, and staff development.
Desirable
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Leadership or management qualification.
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Experience working within a healthcare or primary care environment.
Additional Information
This post requires a Disclosure and Barring Service (DBS) check, as covered by the Rehabilitation of Offenders Act (Exceptions Order) 1975
£45000 – £55000/annum