Quality Assurance Manager

Company : Eurofins USA Clinical Diagnostics

Job Description

The Manager of Quality Assurance is responsible for providing quality assurance leadership and guidance throughout the DPT network of laboratories. Under the direction of the Director of Regulatory Affairs and Quality Assurance, this position, in tandem with RA/QA Management and Senior Operations Management, will assist with ensuring that DPT’s laboratories are inspection-ready at all times, compliant with regulations, and adhering to company lab programs. This position works closely and collaboratively with the other functional areas throughout the network of laboratories.

Routine Department Operations and Quality Assurance Focus:

• Manages assigned personnel activities within the RA/QA department (e.g., timecards, time off); collaborate with Director RA/QA in employee performance evaluations.
• Coaches, reviews, manages, and terminates assigned staff. Sets goals for assigned employees.
• Counsels assigned Quality Systems Specialists regarding problems / issues encountered in daily activities.
• Identifies continuous improvement opportunities and coordinate actions to improve processes; proactively manage critical issues of a quality nature. Identifies, coordinates and/or implements tools and process improvements to promote efficiency and process improvements through the organization.
• Creates and maintains relationships with other managers within the Eurofins DPT network that is productive and promotes teamwork and change.
• Consults on quality-related questions and issues from internal and external clients.
• Supports the company and department in meeting its goals and initiatives.
• Serves as a liaison for the organization to outside vendors, clients and auditors.
• Performs duties in compliance with all applicable regulatory and accrediting agencies.
• Supports the Director of RA/QA in
  • Executing organizational and department initiatives
  • Preparing materials as requested by Executive Management (trending data, Management Review, customer-specific meetings)
• Provides perspective and Subject Matter Expertise on the interpretation of Clinical Laboratory Regulatory requirements that impact the Company’s operations and regulatory compliance.
• Provides Quality Management support for QMS-related activities across our network of laboratories.
• Assists in designing and developing overall corporate quality system.
• Reviews and approves quality event investigations (including corrective action plans) to ensure thorough and high-quality records.
• Ensures laboratory practices are aligned and consistent across the organization, taking best practices into account helping to maintain audit-readiness throughout the organization, preparing laboratories for key inspections as well as internal and external audits.
• Oversees that new actions implemented as a result of customer complaints or deviations are to be rolled out to all laboratories.
• Trends Quality Management System timeline through the lifecycle of items (deviations, complaints, corrected reports, SCARs, CAPAs, etc.) for Operations Senior Management.
• Oversees training policies and procedures to ensure compliance with regulations and standards.
• Performs duties and tasks in a timely and compliant manner, ensuring accurate documentation and conclusions.
• Represents Eurofins DPT for client and regulatory-based audits/inspections.

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