Quality Assurance Manager

Company : Minerals Technologies

Overview:

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do — working safely, communicating openly, and managing our resources and businesses responsibly.

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Position: Quality Assurance Manager

Location: On-site in Adams, MA. 

Pay Rate: $114,000k – $130,000k annually

Job Summary

The QA Manager is responsible for assuring that all products produced by Adams manufacturing facility meet the product specifications.  Responsible for determining if products conform to the corporate goal of consistent product quality and for maintaining  and assuring completion of quality goals appropriate to the marketplace and regulatory bodies, specifically, (1) directing the activities of all plant Quality Assurance personnel either directly or through their direct reports; (2) auditing internal and external suppliers and quality programs; (3) Lead ISO standards (4) Ensures the processing of customer complaints and customer specifications; (5) works cooperatively with customers and direct reports as a liaison between the customer and plant personnel to help define customer needs and spearhead the investigation and ensuring the implementation of corrective actions related to customer concerns and corrective action requests, and (6) ability to provide strategic direction to align with Performance Minerals and MTI goals; (7) performing other related duties as required.

Responsibilities:
Primary Duties & Responsibilities

• Supervises QA personnel, and administers performance reviews.
• Leads ISO compliance standards and maintains proper documentation.  Reviews and ensures the Quality Management Systems are in compliance with ISO regulations and company standards.
• Pro-actively maintains compliance with FDA and other worldwide pharmacopeia programs (where applicable) including but not limited to maintaining cGMP compliance, HACCP program, facility registration with FDA and ISO 21000 and other pertinent food defense programs.
• Maintains a Quality Assurance (QA) program that meets the needs of both company and customer specifications and standards.
• Approves purchases of laboratory and capital equipment within established limits.  Ensures that testing equipment meets the needs of the customers, regulations, and specifications.
• Audits or authorizes audits of areas/departments within the facilities for conformance to practices that are concerned with the control of product quality.
• Inspects or authorizes the inspection of vendor facilities and their control practices that are concerned with the quality of purchased materials and prepares or supervises the preparation of finished goods, intermediate, in-process control, and crude materials specifications.
• Determines the acceptability of customer specifications and makes recommendations, including direct negotiation with customers as needed acting as an intermediary between the customer and production.
• Reviews specifications and control parameters formulated by Research and Development for new products.
• Prepares or supervises the preparation of reports that track conformance to specifications, and recommends, initiates and ensures completion of corrective action for areas of major product defects.
• Conducts or supervises the proper documentation of the training of personnel within their respective QA groups and manufacturing personnel as specified in QMS.
• Develops or evolves new and improved testing methods.
• Performs or ensures completion of customer regulatory and raw material supplier questionnaires.
• Prepares the budget for the plant Quality Assurance operations and monitors expenses to maintain budgetary control.
• Reviews all customer complaints and ensures that personnel are working toward corrective and preventative actions.
• Communicates with commercial teams and corporate groups concerning customer/product issues.
• Makes personal visits to customer sites to maintain good relationships and provide assistance as needed.
• Recommends and coordinates process improvements utilizing company established computer systems.
• Provides and implements strategic plan to align with company goals.

Continuous Improvement/Lean

• Acts as the champion for department continuous improvement activities (Suggestion Program, 5S, Kaizen, TPM, problem solving, etc.).
• Manages individual employee involvement in continuous improvement activities to ensure equal opportunities are available for all department members to participate and contribute.

Other Duties & Responsibilities

Other duties as assigned

Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

Qualifications/Requirements

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

• Bachelor’s degree in a scientific or engineering field — Common majors include Quality Assurance, Engineering, Food Science, Microbiology, or related disciplines.

• Advanced training in FDA QMSR / ISO 9001 — Professionals often complete specialized FDA and ISO 9001 training programs to understand regulatory alignment and inspection expectations.

Certifications (beneficial but not always required)

Certified Quality Auditor (CQA)

Certified Quality Engineer (CQE)

Internal/Lead Auditor credentials

• 5–10+ years of QA/QC experience in regulated manufacturing require QA experience in FDA‑regulated or ISO‑certified environments.
• Experience with FDA 21 CFR — Managers must understand and maintain compliance with FDA’s Quality Management System Regulation, including design controls, CAPA, complaint handling, and production controls.
• ISO 9001 Quality Management System experience includes internal audits, supplier audits, document control, and risk management.
• Experience hosting or supporting FDA and ISO audits require experience preparing for and participating in FDA inspections and ISO 9001, FSSC audits.

• Leadership experience — Supervising QA teams, inspectors, or cross‑functional groups is required.

• Strong CAPA, root‑cause analysis, and nonconformance management skills — Essential for maintaining compliance and driving continuous improvement.

• Experience with supplier quality and external audits.

Working Conditions: 

While performing the duties of this job, the employee is typically required to have the ability to work in an office environment, using office equipment as needed, read, write, listen, speak, and understand English, follow instructions and other oral/written information, compose correspondence in a professional manner, complete paperwork and other documentation accurately, work independently and with others, communicate effectively with all individuals internal and external to the organization, analyze information/situations as needed, be organized and detail-oriented, be able to identify/judge the urgency of a situation, use judgment in decision making and use creativity and negotiation when necessary.

On a frequent basis, there may be exposure to plant areas, which include exposure to outside weather conditions as well as loud noise from equipment and dust from production processes.  This includes walking up flights of stairs in the production areas.

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting.  Additionally, the employee is expected to be adaptable/flexible to changing work assignments, have a high level of integrity, dependability and self control to maintain composure, perform multiple tasks at once, learn and memorize procedures, manage time effectively and efficiently, meet established deadlines, display a cooperative attitude, read, understand and follow all ISO, company, job specific and safety policies/procedures, and attend/use all required training. 

Safety Equipment:  Safety equipment required while performing the duties of this job includes an ANSI approved hardhat and safety glasses, safety shoes/boots with steel toe protection.

Safety Training:  A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual which consists of a total of 24 hours of training. 

Additional refresher safety training will be required as management deems appropriate or as dictated by MSHA/OSHA regulations.

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