Website Flex Tek
Flex Tek
Company : Flex Tek
Job Description
Essential Duties and Responsibilities
- Build and maintain strong working relationships with customers to understand their needs and concerns.
- Establish and maintain standardized processes and practices between all DRC manufacturing facilities.
- Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field.
- Own communications with customers regarding warrantable issues.
- Oversee LMA (lead, manage, hold accountable) of Quality personnel.
- Accountable for decision-making on warrantable issue dispositions.
- Track the cost of warranty items.
- Create metrics and reports to identify trends requiring intervention and to execute those interventions.
- Work closely with the Quality Engineer and Field Service Team to resolve customer needs.
- Develop and implement strategies and processes to improve efficiency and effectiveness.
- Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
- Lead and direct multi-departmental work for root cause analysis and execution of countermeasures.
- Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items.
- Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams.
- Work closely with Quality Engineer to establish and enforce quality standards and support activities.
- Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance.
- Establish and maintain ISO 9001 compliant system.
- Participating in the ISO Internal Audit activities
- Perform other tasks as assigned.
Job Requirements & Physical Demands
- Excellent interpersonal, customer service, and both written and verbal communication skills.
- Outstanding attention to detail.
- Strong analytical and problem-solving skills.
- Must be self-motivated and team orientated.
- Must be able to visualize solutions using 3D design concepts and manufacturing methods.
- Knowledge of machine tool processes and capabilities.
- Able to research and implement cost effective solutions.
- Light physical demands, some reaching, standing, bending, lifting, and prolonged sitting.
- The ability to drive between five local manufacturing facilities (three in Melrose Park and two in Elk Grove Village) to perform duties. Clean driving record required.
- Maintain regular and reliable attendance and punctuality; the typical hours for this position are 45-55 weekly, with additional hours as needed Monday through Friday, 7:00am – 3:30pm with additional hours, as necessary.
- Be able to travel overnight domestically and internationally as required.