Website Integrated Resources, Inc
Integrated Resources, Inc
Company : Integrated Resources, Inc
Job Title: Dispute Research Analyst
Location: Indianapolis, IN 46256
Duration: 12 Months+ Contract (Possibility of extension)
The Opportunity:
The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.
Description:
- Research and analyze pricing and contract data.
- Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
- Develop and understand contract components, including sales and service data.
- Investigate and provide recommendations to resolve invoicing issues.
- Maintain reporting and insights to ensure accurate root cause analysis.
- Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.
Who You Are:
- Bachelor’s degree in finance, accounting, or related area study.
- Three years of analytical experience.
- Substantial Contract to Cash experience in SAP.
Preferred Qualifications:
- Basic understanding of contracts.
- Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goals.
- Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishing strong collaborative relationships within and across diverse teams.
- Able to assess complex long-term objectives, business strategies, and government regulations, translating these into operational outcomes.
- Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customer.
- Comprehensive computer skills including advanced MS Excel & Google Suite.
- Demonstrated sound judgment and decision-making.