Website Red Bull
Red Bull
Company : Red Bull
Job Description
PRODUCT QUALITY MANAGEMENT
Responsible for supporting all product quality management activities for Red Bull North America in the U.S. market, including surveillance, reporting, management, and resolution.
Assist in receiving, assessing, reporting, and managing complaints.
Collaborate with other RBNA QA team members and the Red Bull Global Quality Management team to report product quality issues and develop action plans for resolution.
Participate in quality-related special projects with local supply chain partners.
Help develop and maintain strong relationships with key internal stakeholders, including Operations, Regulatory, Legal, Communications, and Sales & Distribution teams.
Assist in implementing third-party food safety audits for owned warehouse locations.
Work with business partners to track and report all product quality issues, escalating them as needed.
Support the execution of the consumer complaint program (day-to-day management conducted by the QA Coordinator).
FSMA/SFCR REGULATORY COMPLIANCE
Assist in ensuring Red Bull's compliance with applicable FSMA (Food Safety Modernization Act) and SFCR (Safe Food for Canadians Regulations) requirements.
Develop a comprehensive understanding of Red Bull Canada's SFCR Preventive Controls Plan (PCP).
Collaborate with Global Quality Management to ensure that documented procedures remain accurate and up to date.
Monitor current and upcoming food safety regulations and provide updates to local and global key stakeholders as needed.
Provide support for Red Bull North America's FDA food facility registrations, as well as those for the Red Bull Distribution Company.
Assist with the management of the Red Bull North America U.S. State Beverage License program.
RETAIL CUSTOMER REQUESTS
Assist with fulfilling quality-related customer requests, including customer questionnaires, specification sheets, audit certificates and reports, ingredient/nutrition facts certificates, and similar documents.
Collaborate directly with Global Quality Management to submit and manage customer inquiries in alignment with their specified deadlines.
Ensure that the requesting parties (RBNA Sales and customer accounts) have a clear understanding of guidelines regarding the information that can or cannot be provided, as well as the expected turnaround times for delivering the requested materials or documentation.