Medical Equipment Customer Service Supervisor

  • Permanent
  • Anywhere

Website Rotech Healthcare Inc.

Rotech Healthcare Inc.

Company : Rotech Healthcare Inc.

Country: United States

Location : Largo, Florida

Post: Sat, 30 Jul 2022 21:41:15 GMT

Expires: Sat, 27 Aug 2022 23:59:59 GMT

Apply Job : Apply Online

—————————— Job Description ——————————

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.  Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage 


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We are seeking a dedicated Customer Service Supervisor Medical Equipment. This position will be responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers.


Essential Duties and Responsibilities

Complies with all applicable company policies, procedures, and patient protocols

Complies with all current government/state regulations and professional standards involving patient care and information intake

Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement

Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)

Works cooperatively with physicians, patients, office staff, and other personnel

Monitors held item for additional information and review

Maintains ongoing log of referrals and discharges

Participates in Performance Improvement program to meet company and JCAHO standards

Assists in securing necessary billing documents and annual oxygen orders on a regular basis

Conducts quality control checks on subordinate paperwork

Reviews paperwork for completion and accuracy as it pertains to policy

Troubleshoots problems regarding orders, supplies, and insurance billing

Ensures courteous and efficient service is provided to patients and referrals

Assists in resolving patient equipment problems

Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas

Performs other duties as required

Supervisory Responsibilities

Customer Service Representatives

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and Experience

High school diploma or GED equivalent

Experience in medical field and administrative record management preferred

Strong customer service background

Knowledge of medical terminology, medical billing practices and billing reimbursement

Knowledge of insurance policies and requirements

Valid driver’s license with a clean record in the state in which you reside (where applicable)

Employment is contingent upon a drug screening test and background investigation


Effective oral and written communication skills

Ability to maintain a professional working relationship with others

Ability to file accurately, perform general office functions, maintain records, and understand reimbursement requirements

Ability to work and think independently within a team

Strong sense of urgency and responsiveness to customers

Flexible approach

Ability to multi-task

Attention to detail

Physical Demands

Requires sitting, walking, standing, talking or listening

Requires close vision to small print on computer and or paperwork

Physical Demands (where applicable)

Requires lifting and transporting of patient equipment and or move full & empty cylinders

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires driving a company vehicle for the majority of the workday

Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

Understanding use of all applicable home medical equipment and supplies

Using common office equipment (e.g., phone, copier, fax, computer, etc.)

Internet, including knowledge of email transmission and communication

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

Work Environment

Office environment

Occasional travel between locations or between office and referral source if necessary



Medical, Dental and Vision

Life Insurance and Disability

Generous Paid Time Off and Paid Holidays

Bonus and Incentive Opportunities (Non-Exempt and Exempt)

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, .  We appreciate your interest in Rotech Healthcare Inc.


Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

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