By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
ScienceabodeScienceabode
  • Home
  • News & Perspective
    News & PerspectiveShow More
    Microorganism that causes rare but severe eye infections detected in NSW coastal areas
    By Admin
    Scientists identify common cause of gastro in young children and adults over 50 years old
    By admin
    AI reveals hidden traits about our planet’s flora to help save species
    By admin
    Eye drops slow nearsightedness progression in kids, study finds
    By admin
    Using AI to create better, more potent medicines
    By admin
  • Latest News
    Latest NewsShow More
    Researchers develop new robot medics for places doctors are unable to be
    By Admin
    Even thinking about marriage gets young people to straighten up
    By admin
    Study: People tend to locate the self in the brain or the heart – and it affects their judgments and decisions
    By admin
    UCLA patient is first to receive successful heart transplant after using experimental 50cc Total Artificial Heart
    By admin
    Via Dying Cells, UVA Finds Potential Way to Control Cholesterol Levels
    By admin
  • Health
    Health
    The World Health Organization defines health as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity.”…
    Show More
    Top News
    Rising rates of head and neck cancers in England
    October 26, 2024
    ‘Brain rot’ and digital overload: more myth than menace
    November 12, 2024
    Chemicals produced by fires show potential to raise cancer risk
    November 11, 2024
    Latest News
    Combination approach could overcome treatment resistance in deadly breast cancer
    June 16, 2025
    Tailored brain stimulation treatment results give new hope for people with depression
    June 16, 2025
    Game-Changer in Emergency Medicine: New AI Test Flags Sepsis Hours Before Symptoms Worsen
    June 4, 2025
    Perfumes and lotions disrupt how body protects itself from indoor air pollutants
    June 3, 2025
  • Environment
    EnvironmentShow More
    Diver-Operated Microscope Brings Hidden Coral Biology into Focus
    By Admin
    A fungal origin for coveted lac pigment
    By Admin
    Perfumes and lotions disrupt how body protects itself from indoor air pollutants
    By Admin
    Arsenic exposure linked to faster onset of diabetes in south Texas population 
    By Admin
    Antarctica vulnerable to invasive species hitching rides on plastic and organic debris
    By Admin
  • Infomation
    • Pricavy Policy
    • Terms of Service
  • Jobs
  • Application Submission
Notification Show More
ScienceabodeScienceabode
  • Home
  • Health
  • Anatomy
  • Jobs Portal
  • Application Submission
  • Categories
    • Health
    • Anatomy
    • Food & Diet
    • Beauty Lab
    • News & Perspective
    • Environment
  • More Foxiz
    • Blog Index
    • Sitemap
Follow US
Scienceabode > Medical Equipment Driver & Customer Service

Medical Equipment Driver & Customer Service

Last updated: 2025/07/02 at 8:20 AM
By
Share
8 Min Read
SHARE
  • Permanent
  • United States
  • Posted 3 days ago
Rotech Healthcare Inc.

Website Rotech Healthcare Inc.

Rotech Healthcare Inc.

Company : Rotech Healthcare Inc.

OVERVIEW:

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.  We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage (url removed)

JOB INFORMATION:

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. In the State of MN this position pays between $21.24/hr. – $23/hr. depending on related experience and location.

8am – 5pm, Mon – Fri with rotating on-call, Local travel

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Adheres to company policies and procedures in regards to using personnel protective safety equipment
  • Assists with updating respiratory grid
  • Available for on-call assignments as needed
  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
  • Coordinates verification of Medicare, Medicaid, and private insurance coverage information
  • Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
  • Maintains assigned company vehicle in a clean and safe working condition
  • Maintains referral log
  • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
  • Monitors office supplies
  • Observes additional needs that the patient may have and reports same during morning meeting
  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log
  • Prepares complete and accurate files for Billing Department
  • Prepares tickets for daily routes
  • Provides service for walk-in patients
  • Reports equipment hazards and/or product incidents as required
  • Works with location personnel to coordinate deliveries
  • Ability to work cooperatively with others
  • Deal politely with patients and referral sources
  • Manage several tasks at once
  • Performs other duties as assigned

Travel

  • Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery
  • Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement

QUALIFICATIONS:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

  • High school diploma or GED equivalent, required

Preferred Education and/or Experience

  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company/personal vehicle for the majority of the workday
  • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner 
    • Annual Recertification 
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

ROTECH INFORMATION:

Benefits

  • Generous paid time Off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities 
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • EAP
  • 401k
  • Medical, Prescription, Dental and Vision
  • HSA and FSA/Dependent Care FSA
  • Life Insurance, Disability, Accidental death, Identity protection and Legal services
  • Meru Health Mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
  • HEPB and TB vaccinations 

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Share This Article
Facebook Twitter Copy Link Print

Fast Four Quiz: Precision Medicine in Cancer

How much do you know about precision medicine in cancer? Test your knowledge with this quick quiz.
Get Started
Even in Winter, Life Persists in Arctic Seas

(USCGC Healy breaking through the Bering Sea waves. Credit: Chantelle Rose/NSF)   Despite…

A Biodiversity Discovery That Was Waiting in the Wings–Wasp Wings, That Is

Wing size differences between two Nasonia wasp species are the result of…

Entertainement

Coming soon

Your one-stop resource for medical news and education.

Your one-stop resource for medical news and education.
Sign Up for Free

You Might Also Like

SC QC Sr Resource

By

Specialist, Quality Assurance

By

Senior Data Scientist, Search & AI

By

Quality Assurance Specialist I

By
Facebook Twitter Youtube Instagram
Company
  • Privacy Policy
  • Editorial Policy
  • Accessibility Statement
  • Contact US
  • Feedback
  • Advertisement
More Info
  • Newsletter
  • Beauty Lab
  • News & Perspective
  • Food & Diet
  • Health
  • Environment
  • Anatomy

Sign Up For Free

Subscribe to our newsletter and don't miss out on our programs, webinars and trainings.

Copyright © 2023 ScienceAbode. All Rights Reserved. Designed and Developed by Spirelab Solutions (Pvt) Ltd

Welcome Back!

Sign in to your account

Lost your password?