Website Equus
Equus
Company : Equus
Job Description
Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions
Ensuring contractual performance expectations are met.
Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.
Submit weekly quality assurance reports
Present consistent feedback to management regarding areas that need improvement.
Create, implement, and monitor standard operating procedures
Ensure 100% of clients participate in the client satisfaction survey
Ensure all clients receive a return call within 24 hours of calling and leaving a message