Website Equus
Equus
Company : Equus
Job Description
- Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
- Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements
- Assists with creating and updating standard operating procedures
- Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
- Provides policy clarification and technical support to center staff
- Helps with financial audits to include support services and worksite agreement contracts
- Writes, reviews, and/or updates quality improvement plan items
- Organizes and participates in Administrative Quality Committee at a minimum of five per year
- Presents consistent feedback to management regarding areas that need improvement – Recommends corrective action in weekly reports to Project Director
- Follows up on previously implemented corrective action plans
- Maintains client complaint log and ensure clients are responded to within 24 hours of contact
- Establishes corrective action plans promptly