Website Equitable Social Solutions
Equitable Social Solutions
Company : Equitable Social Solutions
Job Description
– Conducts case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
– Submit weekly QA reports in a timely manner to the QA Manager and/or Project Director
-Present consistent feedback to management regarding areas that need improvement
– Ensure 100% of clients participate in the client satisfaction survey
– Ensure all clients receive a return call within 48 hours of calling and leaving a message
– Reviews quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
– Creates, implements and monitors standard operating procedures
– Other duties as assigned