Website Spruce Technology, Inc.
Spruce Technology, Inc.
Company : Spruce Technology, Inc.
The Los Angeles Department of Building and Safety (LADBS) seeks two Quality Assurance (QA) Engineers to support Quality Assurance and User Acceptance Testing (UAT) for the implementation of Clariti, a Salesforce-based solution, as part of the LA City Permitting System (LACPS), as well as for internal systems testing. The QA Engineers will collaborate with the vendor (Client) to conduct UAT for Clariti, learning LADBS business workflows and system functions, reviewing and executing vendor-prepared test cases, facilitating UAT sessions with staff, and tracking defects in Jira. They will also participate in defect triage, ensure regression testing of retested items, and validate Zephyr test coverage for user story traceability. For internally developed LADBS applications, the QA Engineers will establish QA test environments, implement standardized practices per the LADBS QA Project Plan, create and maintain reusable test cases and regression suites, and verify build health in coordination with developers. They will manage Jira/Zephyr for test and issue tracking, conduct QA reviews with stakeholders, and maintain dashboards and test progress reports. Additionally, they will support project management by coordinating across teams, refining the QA task backlog, and documenting test cases.
Task List:
Learn LADBS business workflows and Clariti (Salesforce-based) system functions.
Review, validate, and execute UAT test cases prepared by the vendor.
Facilitate UAT sessions with LADBS staff and track defects in Jira.
Participate in defect triage and ensure regression testing is completed for retested items.
Review Zephyr test coverage and confirm user story traceability.
Internal LADBS Application QA
Set up QA test environments for LADBS-developed systems.
Implement standardized QA practices as outlined in the LADBS QA Project Plan.
Author and maintain reusable test cases and regression suites.
Coordinate with developers to verify build health before deeper test execution for LADBS internal apps.
Configure and maintain Jira/Zephyr for test management and issue tracking.
Conduct internal QA reviews with developers, analysts, and project managers.
Maintain QA dashboards and test progress reports.
Coordinate with developers, analysts, business units, and vendors.
Assist in backlog refinement for QA tasks and testcase documentation.
Participate in daily stand-ups, sprint planning, and release review meetings.
Work Products and Outcomes: Contractor shall meet the following key high-level work products and outcomes:
Provide UAT Execution Summary Reports (Clariti)
Prepare internal QA test plans and SOPs
Prepare Jira and Zephyr configuration and usage guides
Develop and maintain QA Dashboard with metrics (coverage, bugs, velocity)
Create and update documentation for QA Environment setup
Deliver monthly progress reports
Other related tasks identified by LADBS.
Performance Specifications: The qualified candidate must possess the following skills and experience:
3–5 years of QA/UAT experience with enterprise applications
Familiarity with Salesforce or Clariti platforms preferred
Hands-on experience with Jira and Zephyr (or equivalent)
Able to write and maintain detailed test plans and cases
Experience working in Agile teams and collaborating across roles
Strong written and verbal communication skills
Evaluation Criteria:
Relevant degree or certifications in Computer Science, QA Engineering, Information Technology, or a related field
Previous work experience performing QA/UAT in enterprise environments
Demonstrated experience using Jira and Zephyr (or equivalent tools)
Ability to write and manage test cases, traceability matrices, and QA reports
Familiarity with QA standards, internal testing frameworks, and Clariti or Salesforce-based platforms
Experience coordinating with developers, analysts, and business units
Demonstrated ownership of QA timelines, defect triage processes, and reporting
Additional Details:
This position is Hybrid.
Estimated Start Date: 06/09/2025
Estimated Completion Date: 06/08/2026
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.