Company : TalentBurst, Inc.
Country: United States
Location : Seattle, Washington
Post: Fri, 15 Sep 2023 06:30:52 GMT
Expires: Fri, 13 Oct 2023 23:59:59 GMT
Apply Job : Apply Online
—————————— Job Description ——————————
Hardware Quality Engineer III/ Manufacturing Test Engineer
Location: Seattle, WA 98121- ONSITE
Duration: 6+ months
Conversion to FTE: Yes
Job Description: The Hardware Quality Support Engineer works as an overall owner and leader of the fault isolation and corrective action (FICA) process for field failures. The suitable candidate needs to be a subject matter expert in fault isolation, preliminary root cause and failure analysis, testing and triage of field returns. He/She will have a knack for finding and isolating failures in returned hardware via troubleshooting and diagnostic techniques. The candidate will also coordinate with development and labs for deeper failure analysis as needed to ensure accurate determination of failure mode/mechanism and root cause. He/She will work closely with operations to develop appropriate troubleshooting flows as needed.
The right candidate will work closely with cross functional teams including Product Development, Quality, Reliability, Manufacturing Operations, customer support, MTE, supply chain, repair operations and logistics teams to assure that there is a robust and timely process in place to evaluate failures from the field. He/She will coordinate the receipt, testing, and failures analysis until root cause is reached and then support appropriate preventive and corrective actions. He/She will provide regular tracking and monitoring of devices through the FICA process and ensure readiness to test and evaluate new product launches ensuring necessary test equipment, fixtures and test SW is ready to support new product fault isolation.
This role will include:
" Develop, record and perform various fault isolation and preliminary failure analysis on systems and components to identify root cause.
" Perform fault isolation and failure analysis, report the findings and provide support for corrective actions planning and implementation.
" Develop, track and set targets for field return metrics. Escalate and mitigate risks around customer impact and costs.
" Review and analyze failure reports from third party labs and suppliers.
" Maintain and oversee calibration of analysis/test equipment used in fault isolation and failure analysis process.
" Lead continuous improvement projects such as data integration and automation, streamline failure analysis process, document SOPs and train technicians.
" Establish early warning system for newly launched product to the field to react quickly to quality excursions and drive generational design improvement utilizing lessons learned.
" BS/MS degree in an Engineering discipline
" 3+ years of experience in testing and troubleshooting field returns in consumer electronics industries.
" Solid understanding on testing, troubleshooting and diagnostic techniques. The ability and knack to find intermittent or hidden faults/failures via stress testing or other techniques.
" Demonstrated capability and coordinating the efforts of fault isolation and corrective action systems. Understanding of the consumer electronics industry – Hands on expertise in component level failure analysis.
" Well-developed teamwork and collaboration skills and ability to communicate clearly and professionally both verbally and in writing.
" Experience in reporting on program/process status on a regular basis and deliver results in the form of learning’s and containment that positively impact field return metrics.
" Experience in developing troubleshooting flows to enhance future detection in development and/or support repair operations.
" Experience working with IoT, cloud-based products and Networking equipment.
" Experience and familiarity with manufacturing processes and component failure analysis is preferred.
" Experience using Object Oriented Programing Language and Database Management Systems (e.g., Python, SQL, Java).
" Experience leading cross-functional problem solving efforts.