Website Talent Wave Associates, LLC
Talent Wave Associates, LLC
Company : Talent Wave Associates, LLC
Are you passionate about ensuring top-notch quality and driving customer satisfaction in repair services?
Our client is seeking a dedicated professional to enhance operational excellence and maximize customer satisfaction through quality management. This role is pivotal in analyzing repair outcomes and customer feedback to implement data-driven improvements.
- Internal Quality Analysis & Improvement:
- Develop and execute processes to track, analyze, and report on internal rework incidents.
- Perform Root Cause Analysis (RCA) to identify systemic failures and implement Corrective and Preventive Actions (CAPA).
- Lead cross-functional teams to address trends in repair processes.
- Process Audits:
- Conduct regular audits of the repair workflow to ensure adherence to Standard Operating Procedures (SOPs).
- Customer Feedback and Operational Improvement:
- Manage and analyze customer satisfaction data related to repair quality.
- Translate feedback into actionable operational improvement projects.
- Continuous Improvement:
- Develop and monitor key quality metrics such as Redo Rate and Customer Satisfaction Score.
Required Qualifications:
- Minimum of 3 years of experience in Quality Management or Assurance, preferably in electronics, manufacturing, or high-volume repair.
- Proficiency in data analysis and statistical methods.
- Experience in cell phone repair (Level 2-3 Technician) is preferred.
- Expertise in RCA and CAPA implementation.
- Excellent communication skills for presenting findings to various stakeholders.
At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!
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