Website CYNET SYSTEMS
CYNET SYSTEMS
Company : CYNET SYSTEMS
Job Description:
Pay Range: $59.47hr – $64.47hr
Requirement/Must Have:
- Bachelor s degree in a business, technical, or related discipline, or an equivalent combination of education and experience.
- 7 10 years of professional experience.
- Experience working in IT Operations within a managed services environment.
- Strong understanding of end-user computing technologies including Windows, macOS, iOS/iPadOS, and Microsoft 365.
- Experience with endpoint management platforms such as Intune and JAMF.
- Strong knowledge of identity, access, and security controls including Entra ID, Conditional Access, and endpoint security tools.
- Ability to present complex technical concepts to technical and non-technical audiences.
Experience:
- IT operations and service quality management.
- Vendor and managed service provider oversight.
- Agile methodologies, DevOps practices, and CI/CD pipelines.
- Analyzing defect trends, incidents, and engineering quality metrics.
Responsibilities:
- Lead the design, delivery, and operational excellence of end-user computing platforms, including laptops, desktops, mobile devices, and collaboration tools.
- Ensure reliability, security, observability, and alignment with enterprise architecture standards across end-user technology platforms.
- Own end-to-end service quality and performance through monitoring, telemetry, automation, and digital experience analytics.
- Proactively identify system and service issues and drive corrective actions to improve stability, usability, and customer satisfaction.
- Evaluate technical designs, validate standards compliance, and ensure readiness for IT operations.
- Analyze experience and performance trends to support continuous improvement initiatives.
Should Have:
- Experience applying ITIL, Agile, or DevOps principles.
- Familiarity with digital experience analytics, telemetry, and observability platforms.
- Experience supporting large enterprise environments integrating identity, security, and cloud collaboration platforms.
Skills:
- End-user computing platforms and lifecycle management.
- Microsoft 365 collaboration services.
- Endpoint security and management.
- Quality engineering and operational excellence.
- Analytical and problem-solving skills.
- Strong communication and stakeholder management.
Qualification and Education:
- Bachelor s degree in an applicable profession, business, or technical discipline, or equivalent experience.