Website Mayo Clinic - 1516 Jefferson Highway
Mayo Clinic - 1516 Jefferson Highway
Company : Mayo Clinic – 1516 Jefferson Highway
- Certification Details
- BLS
- State Licensure
- Job Details
- Manages a client's referral send out work coming to Mayo Clinic Laboratories (MCL) as directed by client management and governed by a client's business contract.
- Provides onsite customer service and is a resource to a client's clinical laboratory staff.
- Accountable for the management of biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable.
- Responsible for order and specimen resolution, communicates with internal and external stakeholders, monitors assigned reports.
- Interacts with clients to resolve issues related to specimen submissions.
- Maintains MCL supply inventory.
- Duties may include pending lists, billing charges, Joint Test Catalog maintenance, quality metrics, scanning of results into the client LIS/EMR, assisting with test builds in the client LIS, and training of send out staff on the Mayo send out process.
- Occasional travel for ongoing training, education, or professional development is highly recommended, but not required.
- Job Requirements
- Previous laboratory experience preferred.
- Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
- Excellent communication skills and ability to work closely with others is essential.
- Must maintain a high level of confidentiality handling results, patient information and business interactions.
- Organized and capable of prioritizing work with limited oversight.
- Must possess good human relations skills and be able to communicate effectively both orally and in written form.
- Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.
- Additional Details
- Previous laboratory experience preferred.
- Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
- Excellent communication skills and ability to work closely with others is essential.
- Must maintain a high level of confidentiality handling results, patient information and business interactions.
- Organized and capable of prioritizing work with limited oversight.
- Must possess good human relations skills and be able to communicate effectively both orally and in written form.
- Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.