Website Eurofins USA PSS Insourcing Solutions
Eurofins USA PSS Insourcing Solutions
Company : Eurofins USA PSS Insourcing Solutions
Job Description
POSITION SUMMARY:
We have an exciting opportunity for a leader with a clinical trial background to help stand up a lab in collaboration with our client. This Technical Manager will support hiring and managing building to a team of ~60 PSS employees for a PSS client site.
POSITION RESPONSIBILITIES:
- Support Associate Technical Director in building and managing a team of ~60 PSS employees
- Technical background and experience to contribute as SME
- Oversee training of new employees.
- Manage Group Leaders/SME’s
- Direct day to day administration and operation of services for contracted scope of work including assurance that scheduling of laboratory staff is appropriate to meet testing or other delivery expectations
- Timely recruiting of new or replacement staff.
- Work with recruiting teams to drive down recruitment TAT’s.
- Work with their teams to drive up retention.
- Be more readily available to work with their staff on career pathing to help retain employees.
- Applies GMP/GLP in all areas of responsibility, as appropriate
- Applies the highest quality standard in all areas of responsibility
- Demonstrates and promotes the company vision
- Demonstrates strong client service skills, teamwork, and collaboration
- Proactively plans and multitasks to maximize productivity
- Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
- Deliver KPI’s and metrics directly to Associate Director or client contacts where necessary.
- Ensure proper training of all employees in operations to ensure safety, quality, productivity, teamwork and client service
- Ensure efficient and effective operations and systems to support strategic goals of company and client in Product Quality
- Ensures high client satisfaction by proactively creating and measuring metrics; tracks and updates all information for contract metrics for quarterly review
- Manages communication with group leaders on all shifts, and other cross functional groups
- Provide leadership and motivation; coach and develop individuals and team to maximize performance
- Ensures compliance to cGMP and/or FDA compliance where applicable
- Perform administrative functions as needed; attend company and client meetings and share information
- Participate with Site Management team in strategic planning, succession planning and employee engagement
- Continuously improves processes and gains efficiencies